...
If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
...
Select this option if you would like to display any associated account codes as an additional column in this report..
| Reporting_option | ||
|---|---|---|
|
...
Tick this option to include only calls that have a score associated with them, e.g. calls that have already been listened to and scoredbeen previously scored.
| Reporting_option | ||
|---|---|---|
|
...
More details about each report format are available in the Setting the report format section above.
| HTML |
|---|
<a id="Creating the report"></a> |
...
| Screenshotmacro | ||||
|---|---|---|---|---|
|
| HTML |
|---|
<a id="The report's results"></a> |
...
The body of the report consists of a table showing a summary of calls , - picked up at random , - for the period you selected. Each column header of the table is described below:
| Header | Description |
|---|---|
| Date & Timetime | The date and time the call started |
| Source | The place from where the call originated |
| CLI | The telephone number of the remote caller for inbound calls |
| Route | The information displayed in this field is determined by the type of call:
|
| Destination | The information displayed in this field is determined by the type of call:
|
| Response | The length of time it took for the call to be answered (i.e. the response time) |
| Duration | The duration of the call (in hours, minutes and seconds) |
| Cost | The cost of the call |
...