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<h2>Introduction</h2> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/phone_bill_1.png" alt="Phone bill" /> <p>The<p>Primarily Phonefor billuse reportin willsituations allowwhere you need to reportproduce ona anytelephone callsbill runfor usinga accountclient codes.or Pleasegroup noteof thatclients, yourfor telephoneexample systemin willa needbusiness tocentre, bea capable of providing account codes in order to use this feature.</p> <p>Account codes are normally used when you want to be able to allocate all call made on behalf of a user or client back to that persons bill e.g. a solicitor may be making several calls to different numbers on behalf of a client and answering calls from different people on behalf of the same client or a hospital may provide account code to allow particular user to use any phone on the hospital site and still have calls billed back to their personal account.</p> <p>Many telephone systems provide the facility to enter in an account code before making a call or during a call. You simply enter in the account code(s) and the period you are interested in and you can get a detailed list showing all calls made/ and/or received for that account code or group of account codes.</p> hospital, or other organisation with a front-of-house function. The result is a fully-fledged telephone bill - in the same style as one you'd expect to receive from a telephone company. See the section on customising reports for information about how change the complete look and feel of the bills you produce e.g. including your own logo at the top of the bill.</p> <h2>Marking up calls</h2> <p>The markup to calls is added at <span class="reference">Directory</span> level. This means that users can be given access to all reports, if required and see the marked up cost rather than the "real cost".</p> <p>It also means the user does not have to remember to add a markup each time the report is run as it will automatically be added.</p> <p>To add a markup to calls for any group, go to the Directory and select the group you would like to mark-up, then select <span class="button">Properties</span> as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/phone_bill_3.png" alt="Phone bill" /> <p>The following pop-up box will appear. Simply select the <span class="button">Charge</span> tab and add the markup required as shown below. In the example below a 40% markup will automatically be added to all calls in this group.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/phone_bill_4.png" alt="Phone bill" /> <h2>Running the report</h2> <p>On the <span class="reference">Reports</span> screen, click on <span class="reference">Phone bill</span> in the reports list and then press the <span class="button">Select this report</span> button.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/phone_bill_2.png" alt="Phone bill" /> <p>The following report selection criteria window appears:</p> <h4>Reporting period</h4> <p>Every report requires a period to run over. This is generally defined as the "Reporting period".</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/period_screen.png" alt="Phone bill" /> <p>There are several pre-defined periods that can be selected from a simple drop-down list as shown above.</p> <p>The built-in periods are based on a standard Gregorian calendar and are defined as follows:</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=98>Period</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Today</b></td> <td class="confluenceTd">The start date and end date is set to the current date. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td> </tr> <tr> <td class="confluenceTd"><b>Yesterday</b></td> <td class="confluenceTd">The start date and end date is set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td> </tr> <tr> <td class="confluenceTd"><b>This week</b></td> <td class="confluenceTd">The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td> </tr> <tr> <td class="confluenceTd"><b>Last week</b></td> <td class="confluenceTd">The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td> </tr> <tr> <td class="confluenceTd"><b>This month</b></td> <td class="confluenceTd">The start date is set to the 1<span class="exponent">st</span> day of the current month and the end date to today. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td> </tr> <tr> <td class="confluenceTd"><b>Last month</b></td> <td class="confluenceTd">The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January, it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td> </tr> <tr> <td class="confluenceTd"><b>This year</b></td> <td class="confluenceTd">The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td> </tr> <tr> <td class="confluenceTd"><b>All calls</b></td> <td class="confluenceTd">The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.</td> </tr> <tr> <td class="confluenceTd"><b>Custom period</b></td> <td class="confluenceTd">Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</td> </tr> </tbody> </table> <p>If you want to be more specific, you can choose the <span class="keyword">Custom period</span> from the bottom of the drop-down list. This option will allow you to define the start date and end date yourself, as shown below. When you need to be even more specific, you can also choose a start time and end time.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/custom_period_screen.png" alt="Phone bill" /> <p>When the report is executed, if the user has selected an in-built period, the reporting engine simply substitutes the start and end dates based on the current date and the period the user selected.</p> <p>Once you have set the report's period, click on the <span class="button">Next</span> button to set more of the report's features or select the <span class="button">Finish</span> button to run the report.</p> <h4>What do you want to report on?</h4> <p>In addition to the reporting period, each report offers you the opportunity to define exactly what you want to report on. This is generally a site, group or user.</p> <h5>Site</h5> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/entity_screen_1.png" alt="Phone bill" /> <p>TIM Plus will allow you to log information from up to five sites. If you want to report on a specific site, select that site from the drop-down list or to select all sites' data, leave it at the default <span class="keyword">All sites</span> as shown above.</p> |
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