<p>The<p>If <span class="reference">Call View</span> screen can be customised to show the columns each user prefers to see.
To customise, simply click on <span class="button">Columns</span> and select the headers you would like displayed.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view_headers.png" alt="Header selection panel" />
<p>Select the headers you want to include in the list by toggling the green
tick symbol alongside each one. When you have finished, click the <span class="button">Save</span> button.</p>
<p>Column headers can be re-ordered by clicking and holding down a column
header and dragging it to the new location with your mouse as shown
below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view_columns.png" alt="Header selection panel" />
<p>Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.</p>
<p>Editing the layout of the <span class="reference">Most Recent Calls</span> list is specific to each web user, so each one can customise it to their individual preference.</p>you process a lot of call information, you may notice gradual system performance
degradation during the running of TIM after a long time. This is
because of the amount of call data TIM has to contend with. The
Automatic Archive feature can automatically export your old call data
(after a predetermined period) as part of its start-up routine. This
automatic process ensures that the system runs smoothly, whilst
freeing the operator of any backup duties.</p>
<p>Setting up the automatic archive feature requires you to edit the Main
Configuration file. For information on how to do this, see the
Configuration & Setup section.</p>
<p>Open the Main Configuration File and amend the AAEvery key to a value in days. This tells the system how old calls should
be before backing them up. The system also only performs the
automatic archive function once in the same period. This ensures
that the calls get archived in blocks, rather than each day's data
being archived over a certain number of days old.</p>
<p>For example, the line AAEvery = 30 tells the system to, firstly, perform the auto-archive function every
thirty days, and secondly, to archive any calls that were made or
received over thirty days ago.</p> |