<p>TIM<p>The EnterpriseTIM offersPlus theservice abilitycan toonly obfuscatebe (maskaccessed out)through onea orweb browser. more sections
ofWhen using the audioweb ofbrowser, a telephoneusername calland withpassword anmust audiblebe toneentered, and
preventing thetogether listenerthese fromform hearinga thelogin original speechcredential, known as a <span class="reference">
Web user</span>.</p>
<p>This<p>You iscan normallyhave requiredan forunlimited complianceamount inof certainweb industriesusers. whereA web regulationsuser dictatecan thatbe certain
spokendefined informationas besomeone maskedwho out, e.g.
the <a href="https://www.pcisecuritystandards.org/security_standards/index.php">Payment Card Industry - Data Security Standard (PCI-DSS)</a>is allowed to access to TIM Plus via a web browser.
Access for any user can be restricted to a specific site or team.</p>
<p>Throughout<h2>Adding this guide, we'll adopt the <b>PCI-DSS</b> example above, where
telephone calls that contain spoken credit card information a new web user</h2>
<p>To add a web user to the system, click on the Settings tab and click on the New button as shown below:</p>
<p>The following screen will appear:
A Username and password will need to be provided maskedto outallow by an audible tone, but only during those parts of the call
when the card details are being spoken, leaving intact the rest of the
call audio.</p>
<p>In this scenario, we'll assume that agents (employees that make or
receive telephone calls) utilise an in-house or third-party data entry
system into which credit card detailed are entered using a computer.</p>
the user to
log in. You will also need to add a display name to identity the user
when running reports and an e-mail address. This is mail address can be
used when scheduling reports. The drop-down list alongside the sites and
groups allow you to restrict access to specific area. If this is left
at the default setting, the web user will be allowed to access all areas
of the directoty.
Press the Save button to add the web user.
Storing phone numbers
TIM Plus allows you to add specific location names to phone numbers.
This name will then appear rather than the generic location name. For
example, Tri-Line will appear instead of the generic Londonin reports, display boards, etc.)
To add a location name, simply type in the telephone number as it is
usually dialled and add the name that you would like to be associated
with this number. Then press the Add button as shown below.
Note: Locations can be added to part or full numbers. e.g. If
you call several numbers in a range of DDI numbers, you may only want to
add the first part of the number i.e. 020726526** for Tri-line i.e. use
** as wild cards.
If you are a maintained customer and have a number of names and
associated locations in digital format that you would like to load into
TIM Plus, please contact out support team at [email protected] and
they will assist. This will be quicker than loading up locations
individually.
If you no longer want a location associated with a particular number, simply click on the icon alongside it to remove.
Adding Account codes
TIM Plus allows you to allocate names to account codes. This name
will then appear rather than the generic account code which, may be
almost meaningless..
To add an account name, simply type in the account code number as it
will be entered on your telephone system and add the name that you would
like to be associated with this number. Then press the Add button.</p> |