User Activity

Inbound

• : The number of inbound answered calls, including transferred calls
• Ext duration: The total duration of all inbound external calls (in hours, minutes and seconds)
• Int duration: The total duration of all inbound internal calls (in hours, minutes and seconds)

Outbound

• : The number of outbound calls made
• Ext duration: The total duration of all outbound external calls (in hours, minutes and seconds)
• Int duration: The total duration of all outbound internal calls (in hours, minutes and seconds)

Totals

• : The total number of calls including all inbound and outbound, both internal and external
• Duration: The total duration of time spent on all inbound and outbound calls
• Cost: The total cost of all calls

The information displayed in this field is determined by the type of call:

• for incoming calls, this shows the CLI of the caller;
• for incoming internal calls, this shows either the caller's username or extension number;
• for outgoing calls, this shows the dialled number.

The information displayed in this field is determined by the type of call:

• for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
• for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
• for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].