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Header | Description |
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Date & Time | The date and time the call started. |
Source | The place from where the call originated. |
CLI | The telephone number of the remote caller for inbound calls. |
Route | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the CLI of the caller;
- for incoming internal calls, this shows either the caller's username or extension number;
- for outgoing calls, this shows the dialled number;
|
Destination | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
- for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
- for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
|
Response | The length of time it took for the call to be answered (i.e. the response time) |
Duration | The duration of the call (in hours, minutes and seconds) |
Cost | The cost of the call. |
Summary
The
tab shows a summary of all call activity for the reporting period you selected.
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