What is an Organisation unit?

Channel Group

Any group of channels or lines coming into your organisation.

Cost Centre

A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division.

Group

A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts).

Reporting collection

A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes.

Site

A part of your organisation that can function independently, usually a designated office branch;