| Summary_list |
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| Task5 | Stats alarms |
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| Task1 | What is an alarm? |
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| Task2 | Adding an alarm |
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| Task3 | Configuring an alarm |
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| Task4 | Call alarms |
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| HTML |
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<a id="What is an alarm?"></a> |
...
A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/alarm_1.png |
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| HTML |
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<a id="Call alarms"></a> |
Call alarms
General
The
tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.
| Field | Description |
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| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Trigger only once until alarm is reset (call alarms)
| Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
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| Alarms_enterprise |
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| Value3 | Sunday |
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| Value1 | Weekday |
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| Value2 | Equals |
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| HTML |
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<a id=""Stats alarms></a> |
Stats alarms
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Image AddedImage AddedImage Added
General
This tab allows you to edit the general properties of your alarm object:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/other_objects_1.png |
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| Field | Description |
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| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Criteria
This tab allows you to select a stats point object where you want to place your alarm . Clicking and to set up the criteria that must be met in order to trigger the alarm.
To select a stats point object, click on the
| Inlineimage |
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| URL | /download/attachments/1310815/add_button.png |
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icon,
to locate stats point object in the Directory, as shown below:
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/other_objects_2.png |
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When you have A new window will open, allowing you to drill- down through the Directory to locate the stats point in the Directory, click object where you want to add the alarm. Click on the
| Inlineimage |
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| URL | /download/attachments/1310815/tick_button.png |
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icon to select it. The stats point will
then appear as be added in the list, as shown below:
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| Border | false |
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| URL | /download/attachments/1671334/other_objects_13.png |
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To set up the criteria that must be met in order to trigger the alarm, click on the
| Inlineimage |
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| URL | /download/attachments/1310815/add_button.png |
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icon, as shown below:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/alarm_6.png |
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A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.
| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/1671334/alarm_7.png |
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To add a filter to your alarm object, choose the filter type from the
list, enter a relevant value and select an operator in order to define its meaning. The available filters are described in detail in the table below:Count
This filter allows you set up an alarm based on the total number of calls registered by a stats collector. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than
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