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An

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LabelOrganisation unit
is the class of objects that allows you to structure the hierarchy of your Directory. The objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
Referencemacro
LabelReporting Collection
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

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URL/download/attachments/13273113/organisation_unit.png

 

 

Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation.

Cost Centre

A part of your organisation to which specific rates apply; it can contain other

Referencemacro
LabelOrganisation units
, such as sites or groups or, it can be included into a larger group or division.

Division

Normally, used to describe a group of smaller units. 

Group

A segment of your organisation that functions independently.

Reporting collection

A special type of group that acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

Site

A section of your organisation, usually designating an office branch.

Tip

Divisions, Cost Centres, Groups and Sites can be used interchangeable in order to reflect your actual organisational structure.