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| Criteria | Description | ||||||||
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is greater than | Search for calls whose cost is greater than a particular value. In the example below, the results will show only calls whose cost is greater than 5.00.
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is less than | Search for calls whose cost is less than a particular value. In the example below, the results will show only calls whose cost is less than 15.00.
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equals | Search for calls whose cost is equal to a particular value. In the example below, the results will show only calls whose cost is 7.00.
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is not equal to | Search for Exclude calls whose cost is not equal to a particular value. In the example below, the results will exclude calls whose cost is 1.00.
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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is 1470.
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is not equal to | Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is 1470.
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begins with | Search for calls whose LCR code begins with a particular combination of digits. In the example below, the results will show only calls whose LCR code begins with 14.
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| does not begin with | Exclude calls whose LCR code begins with a particular combination of digits. In the example below, the results will exclude calls whose LCR code begins 14.
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ends with | Search for calls whose LCR code ends with a particular combination of digits. In the example below, the results will show only calls whose LCR code ends with 70.
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does not end with | Exclude calls whose LCR code ends with a particular combination of digits. In the example below, the results will exclude calls whose LCR code is 70.
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contains | Search for calls whose LCR code contains a particular combination of digits.In the example below, the results will show only calls whose LCR code contains 47.
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| does not contain | Exclude calls whose LCR code contains a particular combination of digits. In the example below, the results will exclude calls whose LCR code contains 47.
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| HTML |
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<a id="Start time"></a> |
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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.
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is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.
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equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00.
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is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00.
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| HTML |
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<a id="Call type"></a> |
Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.
Call type | Description | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
All inbound Inbound answered Inbound DDI only Inbound transfer only All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted User mobile calls User SMS Internal answered only Internal not answered only Internal not connected Private wire |
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<a id="CLI"></a> |
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by CLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
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| HTML |
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<a id="Destination"></a> |
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose destination matches a particular name. In the example below, the results will show only calls whose destination is Warren Smith.
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is not equal to | Exclude calls whose destination matches a particular name. In the example below, the results will exclude calls whose destination is Warren Smith.
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begins with | Search for calls whose destination name begins with a particular combination of letters. In the example below, the results will show only calls whose destination name begins with Warren Sm .
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does not begin with | Exclude calls whose destination name begins with a particular combination of letters. In the example below, the results will exclude calls whose destination name begins with Warren Sm.
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ends with | Search for calls whose destination name ends with a particular combination of letters. In the example below, the results will show only calls whose destination name ends with Smith .
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does not end with | Exclude calls whose destination name ends with a particular combination of letters. In the example below, the results will exclude calls whose destination name ends with Smith.
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contains | Search for calls whose destination name contains a particular combination of letters. In the example below, the results will show only calls whose destination name contains Warren.
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does not contain | Exclude calls whose destination name contains a particular combination of letters. In the example below, the results will exclude calls whose destination name contains Warren.
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| HTML |
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<a id="Duration"></a> |
Duration
To filter calls above or below a particular duration, enter the duration (in seconds) in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls that started after whose duration is longer than a particular timevalue. In the example below, the results will show only calls that began after 10 amwhose duration is longer than 30.
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is less than | Search for calls that started before whose duration is shorter than a particular timevalue. In the example below, the results will show only calls that began before 10 amwhose duration is shorter than 60.
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equals | Search for calls that started at whose duration is equal to a particular timevalue. In the example below, the results will show only calls that started at 10:30:00whose duration is equal to 10.
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is not equal to | Exclude calls that started at whose duration is equal to a particular timevalue. In the example below, the results will exclude calls that started at 10:30:00whose duration is equal to 10.
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| HTML |
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<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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