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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose destination matches a particular name. In the example below, the results will show only calls whose destination is Warren Smith.
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is not equal to | Exclude calls whose destination matches a particular name. In the example below, the results will exclude calls whose destination is Warren Smith.
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begins with | Search for calls whose destination name begins with a particular combination of letters. In the example below, the results will show only calls whose destination name begins with Warren Sm .
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does not begin with | Exclude calls whose destination name begins with a particular combination of letters. In the example below, the results will exclude calls whose destination name begins with Warren Sm.
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ends with | Search for calls whose destination name ends with a particular combination of letters. In the example below, the results will show only calls whose destination name ends with Smith .
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does not end with | Exclude calls whose destination name ends with a particular combination of letters. In the example below, the results will exclude calls whose destination name ends with Smith.
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contains | Search for calls whose destination name contains a particular combination of letters. In the example below, the results will show only calls whose destination name contains Warren.
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does not contain | Exclude calls whose destination name contains a particular combination of letters. In the example below, the results will exclude calls whose destination name contains Warren.
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Duration
To filter calls above or below a particular duration, enter the duration (in seconds) in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.
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is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.
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equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00.
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is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00.
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| HTML |
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<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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