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The tAdd Add new filter window will open, displaying all filters available for the report you selected.
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| Criteria | Description | ||||||||
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equals | Search for calls whose account code matches a particular value. In the example below, the results will show only calls whose account code is 1140.
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is not equal to | Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140.
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begins with | Search for calls whose account code begins with a particular combination of digits. In the example below, the results will show only calls whose account code begins with 11.
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does not begin with | Exclude calls whose account code begins with a particular combination of digits. In the example below, the results will exclude calls whose account code begins with 11.
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ends with | Search for calls whose account code ends with a particular combination of digits. In the example below, the results will show only calls whose account code ends with 40.
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does not end with | Exclude calls whose account code ends with a particular combination of digits. In the example below, the results will exclude calls whose account code ends with 40.
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contains | Search for calls whose account code contains a particular combination of digits. In the example below, the results will show only calls whose account code contains 14.
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does not contain | Exclude calls whose account code contains a particular combination of digits. In the example below, the results will exclude calls whose account code contains 14.
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<a id="Carrier"></a> |
Carrier
The carrier is the tariff table used to cost calls. If you use more than one carrier, you can choose to filter your results by displaying or excluding calls routed over a particular carrier.
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equals | Search for calls that were routed over a particular carrier. In the example below, the results will show only calls routed over BT carrier.
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is not equal to | Exclude calls that were routed over a particular carrier. In the example below, the results will exclude calls routed over BT carrier.
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<a id="Account codeCost"></a> |
Cost
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
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<a id="Dialled number"></a> |
Dialled number
The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call). To filter a report by dialled number, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
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equals | Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is 02072652600.
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is not equal to | Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is 02072652600.
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begins with | Search for calls whose dialled number begins with a particular combination of digits. In the example below, the results will show only calls whose dialled number begins with 00.
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| does not begin with | Exclude calls whose dialled number begins with a particular combination of digits. In the example below, the results will exclude calls whose dialled number begins with 00.
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ends with | Search for calls whose dialled number ends with a particular combination of digits. In the example below, the results will show only calls whose dialled number ends with 2600.
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does not end with | Exclude calls whose dialled number ends with a particular combination of digits. In the example below, the results will exclude calls whose dialled number ends with 2600.
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contains | Search for calls whose dialled number contains a particular combination of digits. In the example below, the results will show only calls whose dialled number contains 265.
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does not contain | Exclude calls whose dialled number contains a particular combination of digits. In the example below, the results will exclude calls whose dialled number contains 265.
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<a id="LCR code"></a> |
LCR code
To filter your results by Least Cost Routing (LCR) code, enter it in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
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equals | Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is 1470.
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is not equal to | Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is 1470.
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begins with | Search for calls whose LCR code begins with a particular combination of digits. In the example below, the results will show only calls whose LCR code begins with 14.
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| does not begin with | Exclude calls whose LCR code begins with a particular combination of digits. In the example below, the results will exclude calls whose LCR code begins 14.
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ends with | Search for calls whose LCR code ends with a particular combination of digits. In the example below, the results will show only calls whose LCR code ends with 70.
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does not end with | Exclude calls whose LCR code ends with a particular combination of digits. In the example below, the results will exclude calls whose LCR code is 70.
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contains | Search for calls whose LCR code contains a particular combination of digits.In the example below, the results will show only calls whose LCR code contains 47.
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| does not contain | Exclude calls whose LCR code contains a particular combination of digits. In the example below, the results will exclude calls whose LCR code contains 47.
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<a id="Start time"></a> |
Start time
This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the
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is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.
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is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.
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equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00.
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is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00.
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<a id="Call type"></a> |
Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.
Call type | Description | ||||||||||||||||||||||||
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All inbound Inbound answered Inbound DDI only Inbound transfer only All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted User mobile calls User SMS Internal answered only Internal not answered only Internal not connected Private wire |
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<a id="CLI"></a> |
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by CLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
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equals | Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is 02072652600.
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is not equal to | Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is 02072652600.
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begins with | Search for calls whose CLI begins with a particular combination of digits. In the example below, the results will show only calls whose CLI begins with 0789.
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| does not begin with | Exclude calls whose CLI begins with a particular combination of digits. In the example below, the results will exclude calls whose CLI begins with 0789.
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ends with | Search for calls whose CLI ends with a particular combination of digits. In the example below, the results will show only calls whose CLI ends with 2600.
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does not end with | Exclude calls whose CLI ends with a particular combination of digits. In the example below, the results will exclude calls whose CLI ends with 2600.
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contains | Search for calls whose CLI contains a particular combination of digits. In the example below, the results will show only calls whose CLI contains 265.
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does not contain | Exclude calls whose CLI contains a particular combination of digits. In the example below, the results will exclude calls whose CLI contains 265.
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<a id="Destination"></a> |
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
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