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Call type

Description

All inbound

Inbound answered

Inbound DDI only

Inbound transfer only

Inbound missed

All outbound calls

Outbound connected only

Outbound not connected only

Outbound operator assisted

Tandem

User mobile calls

User SMS

All internal

Internal answered only

Internal not answered only

Internal not connected

Private wire

Feature

Criteria

Description

equals

Search for calls of a particular type. In the example below, the results will show only internal calls.

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2equals

is not equal to

Exclude calls of a particular type. In the example below, the results will show all call types, except internal calls.

 

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2is not equal

Info

To report on all types of call, select the (All call types) option.

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If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:

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