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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose account code matches a particular value. In the example below, the results will show only calls whose account code is 1140.
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is not equal to | Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140.
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begins with | Search for calls whose account code begins with a particular number of digits. In the example below, the results will show only calls whose account code begins with 11.
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does not begin with | Exclude calls whose account code begins with a particular number of digits. In the example below, the results will exclude calls whose account code begins with 11.
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ends with | Search for calls whose account code ends with a particular number of digits. In the example below, the results will show only calls whose account code ends with 40.
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does not end with | Exclude calls whose account code ends with a particular number of digits. In the example below, the results will exclude calls whose account code ends with 40.
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contains | Search for calls whose account code contains a particular number of digits. In the example below, the results will show only calls whose account code contains 14.
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does not contain | Exclude calls whose account code contains a particular number of digits. In the example below, the results will exclude calls whose account code contains 14.
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Carrier
The carrier is the tariff table used to cost calls. If you use more than one carrier, you can choose to filter your results by displaying or excluding calls routed over a particular carrier.
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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is 02072652600.
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is not equal to | Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is 02072652600.
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begins with | Search for calls whose dialled number begins with a particular number of digits. In the example below, the results will show only calls whose dialled number begins with 00.
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| does not begin with | Exclude calls whose dialled number begins with a particular number of digits. In the example below, the results will exclude calls whose dialled number begins with 00.
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ends with | Search for calls whose dialled number ends with a particular number of digits. In the example below, the results will show only calls whose dialled number ends with 2600.
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does not end with | Exclude calls whose dialled number ends with a particular number of digits. In the example below, the results will exclude calls whose dialled number ends with 2600.
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contains | Search for calls whose dialled number contains a particular number of digits. In the example below, the results will show only calls whose dialled number contains 265.
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does not contain | Exclude calls whose dialled number contains a particular number of digits. In the example below, the results will exclude calls whose dialled number contains 265.
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LCR code
To filter your results by Least Cost Routing (LCR) code, enter it in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is 1470.
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is not equal to | Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is 1470.
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begins with | Search for calls whose LCR code begins with a particular number of digits. In the example below, the results will show only calls whose LCR code begins with 14.
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| does not begin with | Exclude calls whose LCR code begins with a particular number of digits. In the example below, the results will exclude calls whose LCR code begins 14.
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ends with | Search for calls whose LCR code ends with a particular number of digits. In the example below, the results will show only calls whose LCR code ends with 70.
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does not end with | Exclude calls whose LCR code ends with a particular number of digits. In the example below, the results will exclude calls whose LCR code is 70.
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contains | Search for calls whose LCR code contains a particular number of digits.In the example below, the results will show only calls whose LCR code contains 47.
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| does not contain | Exclude calls whose LCR code contains a particular number of digits. In the example below, the results will exclude calls whose LCR code contains 47.
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Start time
This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the hh:mm:ss format and choose a criteria from the drop-down list.
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.
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is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.
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equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00.
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is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00.
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Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.
Call type | Description | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
All inbound Inbound answered Inbound DDI only Inbound transfer only Inbound missed All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted Tandem User mobile calls User SMS All internal Internal answered only Internal not answered only Internal not connected Private wire Feature |
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CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by dialled numberCLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is 02072652600.
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is not equal to | Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is 02072652600.
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begins with | Search for calls whose CLI begins with a particular number of digits. In the example below, the results will show only calls whose CLI begins with 0789.
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| does not begin with | Exclude calls whose CLI begins with a particular number of digits. In the example below, the results will exclude calls whose CLI begins with 0789.
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ends with | Search for calls whose CLI ends with a particular number of digits. In the example below, the results will show only calls whose CLI ends with 2600.
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does not end with | Exclude calls whose CLI ends with a particular number of digits. In the example below, the results will exclude calls whose CLI ends with 2600.
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contains | Search for calls whose CLI contains a particular number of digits. In the example below, the results will show only calls whose CLI contains 265.
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does not contain | Exclude calls whose CLI contains a particular number of digits. In the example below, the results will exclude calls whose CLI contains 265.
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is 02072652600.
| ||||||||
is not equal to | Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is 02072652600.
| ||||||||
begins with | Search for calls whose CLI begins with a particular number of digits. In the example below, the results will show only calls whose CLI begins with 0789.
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| does not begin with | Exclude calls whose CLI begins with a particular number of digits. In the example below, the results will exclude calls whose CLI begins with 0789.
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ends with | Search for calls whose CLI ends with a particular number of digits. In the example below, the results will show only calls whose CLI ends with 2600.
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does not end with | Exclude calls whose CLI ends with a particular number of digits. In the example below, the results will exclude calls whose CLI ends with 2600.
| ||||||||
contains | Search for calls whose CLI contains a particular number of digits. In the example below, the results will show only calls whose CLI contains 265.
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does not contain | Exclude calls whose CLI contains a particular number of digits. In the example below, the results will exclude calls whose CLI contains 265.
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| HTML |
|---|
<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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