These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Pbxsummary |
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RequiredTask4 | Configure TIM Plus |
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Supportfiles1 | Avaya BCM.TDT |
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Supportfiles2 | Avaya BCM.TDS |
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Requiredtask1 | Configure the SMDR output |
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Requiredtask3 | Create a CDR User |
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Requiredtask2 | Configure TIM Plus |
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Connection | Active connection |
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RequiredTask1 | Configure the SMDR output |
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RequiredTask2 | Create a CDR user |
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RequiredTask3 | Install and configure NetPBX |
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<a id="Configure the SMDR output"></a> |
Configuring your SMDR output
Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:
- Open your Business Communications Manager Unified Manager.
- Click on the Services tree node.
- Click on the Call Detail Recording node.
- On the right-hand panel the Summary window will appear. Ensure that is selected in the drop-down list.
Select the Report Parameters tree node and configure the fields as shown below:
SMDR field | Value |
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Format | Norstar |
Report Type | All |
Language | English |
Report Filter | All
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Select the Report Options tree node and configure the fields as shown below:
SMDR field | Value |
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Date Format | MM/DD/YY |
Header Format | Line/Station |
DNIS Info | Enabled |
Connection Char | Leave as default |
Clip File Schedule | Leave as default |
Clip File Size | Leave as default |
CDR Disk Space Limit | Leave as default |
- For the Market Parameters settings, please leave as the system defaults.
- For the Prefix Bin Options setting please leave as the system defaults.
- Once you have completed the above changes, choose from the Configuration file menu.
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<a id="Create a CDR user"></a> |
Creating a CDR User
To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the
now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.
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<a id="Install and configure NetPBX"></a> |
Installing and configuring NetPBX
To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software. After the installation, follow the link below for instructions on how to connect NetPBX with your BCM:
Connecting BCM v3.7 or below with NetPBX
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<a id="Configure TIM Plus"></a> |
Configuring TIM Plus
Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:
- Log in to TIM Plus and click on the Directory tab.
- Choose the site you want to configure and click Properties.
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URL | /download/attachments/4817068/avaya_bcm_1.png |
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- In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
- In the Connection method field, select No connection required from the drop-down list.
- Click on the Save button to apply the settings.