...
| HTML |
|---|
<a id="Using the score cards"></a> |
Using the score cards
Scoring a call
Once you have created your score cards, you can use them to score any call logged in the system and, either from thereafter, you can to report on these calls to assess the overall performance of your staff.
Scoring a call
Any call can be scored from either the Cal view screen or any itemised report interface.
...
Reporting on scored calls
To evaluate the performance of your calls based on their assigned scores, use the the
| Referencemacro | ||
|---|---|---|
|
...