Questions

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Using the score cards

Scoring a call

Once your score cards have been created, you can score any call logged in the system.

To score a call, click on it from the 

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Label Cal view

screen or any itemised report to display the

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Label Call detail

window and click . Click on the

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Label Score

tab where you can select the type of question(s) you want to score the call with, as shown below:

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Select the type of question(s) you want to score the call with and

Reporting on scored calls

Our reporting interface To evaluate your calls based on the assigned scores, use the the

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Label Call scoring

report type. This report provides a comprehensive analysis of previously-scored calls, enabling you to quickly and easily evaluate the answers to of your scored calls. All Yes/No, Range or Multiple Choice questions question types are summarised in a clear , and easy-to-understand format .Each and each question is shown separately and , grouped into their its respective categoriescategory.

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