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How to use the score cards
Scoring a call
The Once your score cards can be used to score the calls and run reports according to theA sample score card showing an example of these questions in context is have been created, you can score any logged in the system.
To score a call, click on it to display the
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Select the type of question(s) you want to score the call with and
Reporting on scored calls
Our reporting interface provides a comprehensive analysis of previously-scored calls, enabling you to quickly and easily evaluate the answers to your scored calls. All Yes/No, Range or Multiple Choice questions are summarised in a clear, easy-to-understand format.
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