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Each call displayed in the Call view type is colour-coded , according to the same using a system-wide colour scheme used across TIM Plus. These are , as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • GrayGrey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
  • Pink: Tandem calls
Info

The calls you see in the

...

Call view screen pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

was made began information displayed in this field will depend on the type of call you are looking at.

For all outgoing or internal calls, the source field will show the extension number or users name.
For incoming calls, the source will show either the generic name (e.g. London, Orange, USA etc.) or, where you have added specific locations to numbers, these will be shown when identified (e.g. J Bloggs, New York Office)

will be .For route field will show the .For the route field will show .For the route field will show the will be .For Incoming calls is shown. If the user has not been allocated a name, is shown.
For destination is shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name.
Where an internal extension has been dialled the extension dialled will be shown as the call destination to answer (i.e. response time (format 00:00:00 will be shown for all outgoing calls Internal and other types of calls that aren't chargeable, are shown as '00.00'. CLI (Caller Line Identity) field will display the phone number that calls in or the name associated with this, if a Contact list has been provided Dialled Number field will show the number dialled by the caller and will apply to all call types destination () if this is available in the tarifff table the called (e.g. 020 7265 2697)/carrier () is the classification which we apply to groups of numbers () LCR ( Code over an alternative carrier this
Field nameDescription
DateThe date the call started.
TimeThe time the call started.
Source

The

place from where the call originated.

Route

The information displayed in this field

is determined by the type of call

:

  • for incoming calls, this shows the
  • CLI of the caller
  • ;
  • for incoming internal calls,
  • this shows either the caller's username or extension number
  • ;
  • for outgoing calls
  • , this shows the dialled number.
Destination

The information displayed in this field

is determined by the type of call

:

  • for incoming calls, this shows the name of the user whose extension answered the call
  • , or the extension number
  • if not available;
  • for outgoing calls, this shows the
  • geographical location that was dialled
  • , or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
  • .
ResponseThe time it took for the call to be answered (in seconds).
DurationShows the The duration of the call (in hours, minutes and seconds).
CostThe cost of the call.
CLIThe telephone number of the remote caller for inbound calls.
Dialled NumbernumberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called.
TariffThe name of the tariff table that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call.
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call.
Trunk access codeThe trunk access code used to access a group of channels.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with the call.
FlagsFlags

Any flags associated with

the call. These flags are graphically represented as follows

a call, as described below:

  • Listen to the recording button  When the speech lozenge is grey it means that there is The call has no associated call voice recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".Listen to the recording buttonImage Removed  Click on this speech lozenge
  • Listen to the recording buttonImage Added  The call has an associated voice recording; click on the icon to listen to the recording associated to this call.
  • Score the call  Click on this gray blank star The call has not been scored; click on the icon to score this the call.
  • View the score  Click The call has been scored; click on the coloured star icon to view the score for this review scoring information for the call.
  • Add a note button  Click on this grey blank note The call has not been annotated; click on the icon to add a note to this the call.
  • Review notes button  Click on this coloured note icon to review notes associated with this call.
  • No legsImage Removed  When the legs icon is grey it means that there are no legs associated with this call.
  • See additional legsImage Removed  Click on this green legs icon to see additional legs associated with this call.
Voice locationThe voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.
Voice filenameThis is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.

 

 

 

 

HTML
<p>This screen shows a live call view of your telephone 
system. Calls are arranged such that the most recent calls are towards 
the top of the list.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view.png" alt="Live call view" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM Plus. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>
Note

NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred.

...

  • The call has one or more associated notes; click on the icon to review the note(s).
  • No legsImage Added  The call has no related transfer legs.
  • See additional legsImage Added  The call has related transfer legs; click on the icon to view all transfers associated with the call.
 
Voice locationThe unique ID of the call recording device that captured audio for the call.
Voice filenameThe unique call reference identifying any voice recording associated with the call.
Field nameDescription
DateThe date the call started.
TimeThe time the call started.
Source

The place from where the call originated.

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe time it took for the call to be answered (in seconds).
DurationThe duration of the call (in hours, minutes and seconds).
CostThe cost of the call.
CLIThe telephone number of the remote caller for inbound calls.
Dialled numberThe number that was dialled in order to reach a particular destination.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London.
Destination IDThe ID of the destination called.
TariffThe name of the tariff table that was used to cost the call, e.g. BT.
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call.
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call.
Trunk access codeThe trunk access code used to access a group of channels.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with the call.
Flags

Any flags associated with a call, as described below:

  • Listen to the recording buttonImage Added  The call has no associated voice recording.
  • Listen to the recording buttonImage Added  The call has an associated voice recording; click on the icon to listen to the call.
  • Score the callImage Added  The call has not been scored; click on the icon to score the call.
  • View the scoreImage Added  The call has been scored; click on the icon to review scoring information for the call.
  • Add a note buttonImage Added  The call has not been annotated; click on the icon to add a note to the call.
  • Review notes buttonImage Added  The call has one or more associated notes; click on the icon to review the note(s).
  • No legsImage Added  The call has no related transfer legs.
  • See additional legsImage Added  The call has related transfer legs; click on the icon to view all transfers associated with the call.
 
Voice locationThe unique ID of the call recording device that captured audio for the call.
Voice filenameThe unqiue call reference identifying any voice recording associated with the call.