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The User Activity report provides a comprehensive summary of internal and external call activity - both inbound and outbound - for each site, group or user. It 's is also possible to drill down into each entity to obtain the same call information at a more detailed level.
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| Header | Description |
|---|
| Name | The name of the entity for each line of data |
| Inbound |  : The number of inbound answered calls, including transferred calls- Ext duration: The total duration of all inbound external calls (in hours, minutes and seconds)
- Int duration: The total duration of all inbound internal calls (in hours, minutes and seconds)
|
| Outbound | - : The number of outbound calls made
- Ext duration: The total duration of all outbound external calls (in hours, minutes and seconds)
- Int duration: The total duration of all outbound internal calls (in hours, minutes and seconds)
|
| Totals | - : The total number of calls including all inbound and outbound, both internal and external
- Duration: The total duration of time spent on all inbound and outbound calls
- Cost: The total cost of all calls
|
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