| Answered | - Ans: The total number of answered calls.
- Avg durn: The average length of time of an incoming, answered call.
- Avg resp: The average response time of an incoming, answered call.
- Max resp: The maximum response time for all calls within the selected period.
- x-xx s: The percentage of calls answered within the predefined target, e.g. if is displayed under the heading, it means that 68% of all calls were answered in less than 5 seconds.
- %: The percentage of answered calls from the total number of incoming calls.
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