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By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
As is the case with all reports produced by TIM Plus, each page of the report includes the following information:
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| Header | Description |
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| Time slot | Click on the Time slot header to sort the results in alternative ascending order. |
| Missed | The missed calls column is always displayed in red. You By clicking on the header, you can rearrange the results based on any of the following selection criteria:
 : The total number of missed calls in the corresponding half-hour time slot.- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
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| Answered | The answered calls column is always displayed in green. You By clicking on the header, you can rearrange the results based on any of the following selection criteria:
- : The total number of answered calls in the corresponding half-hour time slot.
- Ring time Max: The maximum length of time a caller had to wait before being the call was answered (in seconds).
- Ring time Avg: The average length of time a caller had to wait before being the call was answered (in seconds).
- Duration Max: The duration of the longest incoming, answered call (in hours, mins, secs.) Click on the header to toggle between longest and shortest call maximum duration for any half-hour.
- Duration Avg: The average length of an incoming, answered call (in hours, mins, secs.) Click on the header to toggle between longest and shortest call average duration for any half-hour.
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| Outbound | The outbound calls column is always displayed in blue. You By clicking on the header, you can rearrange the results based on any of the following selection criteria:
- : The total number of outbound calls in the corresponding half-hour time slot.
- Duration Max: The duration of the longest outbound call (in hours, mins, secs). Click on the header to toggle between the calls with the longest and shortest maximum outbound duration.
- Duration Avg: The average length of an outbound call (in hours, mins, secs). Click on the header to toggle between the calls with the longest and shortest average outbound duration.
- Duration Total: The total duration of time spent on outbound calls in a the corresponding half-hour period. Click on the header to toggle between the half-hour with the longest and shortest total outbound duration.
- Cost Avg: The average cost of an outbound call for this half-hour period. Click on the header to toggle between the half-hour with the most and least average call cost.
- Cost Total: The total cost of outbound calls for this half-hour period. Click on the header to toggle between the half-hour with the most and least spent on calls.
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You can easily re-run your report to cover a larger organisational scope, by clicking an element of the breadcrumb as shown below:
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