Busy Times

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Below is an example of this report's output in

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Label Web

 format, showing a graphical representation of calls grouped in time slots for each hour of the dayof one hour.

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As with all reports, the header of the report includes:

• the report title
• the date and time of the report
• the name of the report, if applicable

The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. To view details of any filters or selection parameters used in creating this report, click on About this report on the top-right corner of the page.The larger, darker red dots represent your busier periods, while the smaller greener dots, the quieter periods.
This report is truly interactive. To see how many the volume of calls for any time period, simply float over it to see for more details. Also, to see more details for If any of the time slots , click on one of them, and details of are selected, a detailed report of all calls contained within this period are is shown as follows:-

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Border false URL /download/attachments/4817247/busy_times_2.png

All calls are shown on the front page and, clear colour coded tabs allow you to easily sort the results by call type (e.g. inbound, outbound etc.).If you would like to go back and view any report for a larger section of the organisation, click on the appropriate link in the breadcrumb, as shown below:-

As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title, e.g. Account Summary
• the date and time that the report was generated
• the name of the report, if applicable

The

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Label Web

format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

You can easily re-run your report to cover a larger organisational scope, by clicking an element of the breadcrumb as shown below:

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Border false Shadow false URL /download/attachments/4817244/breadcrumb.png

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