Busy Channels

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Selecting the report options

This section allows enables you to further narrow down your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, tick the box provided.

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Exclude weekends

If you would like to To exclude weekend calls from the search your report's results, simply select the tick-box to exclude weekend callsselect the 

Referencemacro
Label Exclude weekends

 option.

Reporting_option
Option Exclude weekends

Exclude transfers

Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfersTo exclude transferred calls from your report's results, select the

Referencemacro
Label Exclude transfers

 option.

Reporting_option
Option Exclude transfers

 

Sort order

Expanding the drop-down list available, you can choose whether you would like Choose from the

Referencemacro
Label Sort order

 drop-down list whether you want the results of the report to appear in ascending or descending order.

Reporting_filter
Filter Sort order Value Ascending Option Sort order

Sort results by

You may choose the order in which results are sorted by selecting the appropriate option from the list provided:To sort your report's results by a particular column, select it from the 

Referencemacro
Label Sort results by

 drop-down list.

Reporting_filter
Filter Sort results by Value Time slotCarrier

Ignore short missed calls

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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter 

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Label 3

in the box provided: .

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Border false Shadow false URL /download/attachments/4817244/ignore_missed_calls.png

 

Selecting the report format

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