Busy Channels

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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To run the report immediately without doing so, press the Finish button.s

Selecting the report filters

You can limit the results of your report by choosing one or more of the following filters:

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Border false URL /download/attachments/4817244/filter_general.png

Account code

Duration

If you want to produce a bill consisting of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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To report on more than one account code, separate each code using a comma.

Call type

This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on all types of call, set this to All calls.

Reporting_filter
Filter Call type Value All calls

Carrier

If you use more than one carrier, you can limit the results to include only calls that were made using a specific carrier.

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Info
If you use only one carrier, there will be no drop-down list available and no option to choose a carrier.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

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You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the

Referencemacro
Label *

 symbol as a wildcard in digit pattern matching.  For example, to exclude calls from Tri-Line, but include all others, you could use !020726526*). To report on more than one CLI, use a comma to separate each entry.

Cost

You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:

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You can specify a cost range by using the 

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Label -

 symbol and, to specify limits, use the comparison operators, >, <, and 

Referencemacro
Label !

 .Destination

Duration

If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.

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Reporting_filter
Filter Destination Value !France*

Dialled number

To filter calls to a specific dialled number, type it in the text box provided. The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).

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You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the 

Referencemacro
Label *

 symbol as a wildcard in digit pattern matching.  For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*). To report on more than one dialled number, use a comma to separate each entry.

 

Duration

To filter calls above or below a particular duration, enter the desired duration in seconds.

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In the above example, the report will return only calls longer than 1800 seconds (30 minutes).

LCR code

To filter your results to include only calls that used a Least Cost Routing (LCR) code, enter it in the text box provided.

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You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the 

Referencemacro
Label *

 symbol as a wildcard in digit pattern matching.  For example, to exclude calls made using all LCR codes beginning

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Label 162

, you could enter

Keywordmacro
Label !162*

. To report on more than one LCR code, use a comma to separate each entry.

Response

This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided.

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You can specify a response time range by using the 

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Label -

 symbol and, to specify limits, use the comparison operators, >, <, and 

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Label !

 .

Start time

This option allows you to filter calls based on the time that the call started. Specify the start time in the text box provided using the hh:mm:ss format.

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Reporting_filter
Filter Start time Value 10:00:00

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.

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