Avaya BCM up to v3.x

...

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System options  option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the

Referencemacro
Label CDR User

  now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.  

...