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| Task6 | Deleting a user |
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| Task5 | Moving a user between two groups |
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| Task1 | Overview |
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| Task2 | Adding Finding a user |
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| Task3 | Finding Adding a user |
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| Task4 | Editing a user's properties |
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<a id="Overview"></a> |
Overview
A user is the entity object that represents each extension within your system. TIM Plus picks up these users automatically in the
folder as soon as they make or receive a call. However, you are also given the option to add users manually in the system and move them from one User group to another.
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<a id="Finding a user"></a> |
Finding a user
To search for a user within the system and see in which User group is located, select theDirectorytab and then y click on theFindbutton on the top-right corner of the Contents panel, as shown below:
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<a id="Adding a user"></a> |
Adding a user
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Before adding a new user in the system, search the Directory for the extension number you want to add to ensure the user doesn't exist already in the system and you are not creating any duplications. |
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| URL | /download/attachments/4817235/content_user_5.png |
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<a id="Editing a user's properties"></a> |
Editing a user's properties
To edit the properties of a user, locate the user you would like to edit and click on it. Once the user is highlighted in gray as shown below, click on thePropertiesbutton on the top-right corner of the Contents panel:
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A mew window will open displaying the properties of the user:-
General
The first section will allow you to edit the general properties for the user e.g. Name, e-mail, extensions associated etc. Simply, overtype any details you would like to change, and press the Save button as shown here:
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The fields of this tab are as follows:
| Field | Description |
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| Name | Enter the name you want associated with the user in this field. If no name is entered, the default is the extension number. |
| Extension | Enter the main extension number you would like to associate with this User. |
| E-mail | Add the e-mail address you would like to associate with this User. |
| Alt extension | Enter any alternative extension numbers you would like to associate with this User. |
| Comment | This field is for free text. |
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If a user has more than one extension associated with it, add these additional extensions in the field and separate the entries with a comma. |
Telephony
This second section allows you to edit the telephony properties for the user (e.g. DDI (direct dial number), IP phone, mobile or home phone number associated). If you do not want to log or record calls for this user or you would like to exclude the user's calls from any Stats collection points for Display boards, tick the box provided.
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| Field | Description |
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| DDI | Enter the DDI number associated with the user in this field. |
| IP Phone | Enter the IP phone number associated with the user in this field. |
| Mobile | Enter any mobile number associated with the user in this field. You will need to import mobile CDR's if you want to log against the user. |
| Home | If the user has a home on your system, enter it here and it will be tagged to the user. |
| Do not log calls for this user | If you do not want to log calls for this user, simply tick the box. |
| Do not record calls for this user | If you do not want to record calls for this user, simply tick the box. (Will only apply if Magic Box added.) |
| Exclude this user from call statistics | If you do not want this user and their calls to appear on Display boards, tick this box. |
Charge
This section will allow you to addor edit any charges associated with the user (e.g. monthly rental, charge for recording etc.). If you do not want to add any charge, leave this blank.
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Markup
This section will allow you to add or edit any markup's associated with the user. If you do not want to add any markup, simply leave blank.
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