...
The reporting entity paramater allows you to select which part of your organisation you want to run the report for (site, extension group, channels or individual extensions).
| Screenshotmacro | ||||
|---|---|---|---|---|
|
Site
TIM Plus will allow you to log information from up to five sites. If you want to report on a particular site, select your preferred site from the drop-down list, alternatively leave the default settings as All sites.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
| Tip |
|---|
...
The username and password you have been allocated might be restricted to a specific site or group. If you need additional permissions, please contact your system administrator. |
Group
There is no limit to the number of groups you can create on one site. Groups, like sites are available as a drop-down list. You can choose to report on a specific group or leave the default setting as All groups.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Please note that the drop-down list for each group will appear only if a site has already been selected.
...
Once a site and group has been selected, you can also choose to report on a particular user from the drop-down list, or you can leave the default setting as All users.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Once you have set the report's entities, click on thebutton to set more of the report's features or select thebutton to run the report.
...
This option allows you to filter out certain calls from your results, by selecting the values of the parameters.
| Screenshotmacro | ||||
|---|---|---|---|---|
|
These filters allow you to be very specific, when deciding the call information you would like to display in the final report.If you do not want to select any filters, simply press thebutton to skip.
...
If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter this code in the field provided.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
To report on more than one account code, you can use a comma to separate the entries.
...
This filter allows you to define the type of call you would like to report on. If you would like to report on all calls, leave the default setting as All calls.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
If you want to report on one call type in particular, expand the drop-down list and select from the available options.
...
If you use more than one carrier, you can choose which carrier's calls to report on. To report on all calls from all carriers, leave the default setting as All carriers.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
If you only use one carrier, there will be no drop-down list available and no option to choose a different carrier.
...
You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI. For example, for calls from Tri-Line you would enter 02072652600.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter accepts the comparison operators ! and * (e.g. to exclude calls from Tri-Line, you would use !020726526*). To report on more than one CLI, user a comma to separate the entries.
...
If you want to add a filter for call costs, type in the cost you wish to define, as shown below.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).
...
For example, if you want to exclude all calls to France, enter
| Keywordmacro | ||
|---|---|---|
|
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Dialled number
To filter calls to a specific number, type the number that was dialled in the box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dials in to get to a particular extension.
To filter calls to a specific area, a partial number may be entered (e.g. 0033, for calls to France).
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter accepts the comparison operators ! and * (e.g. to exclude calls to 0207 265, enter !0207265* ).
...
To filter calls above or below a particular duration, enter the number of seconds and the relevant symbol in the box provided. This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
In the above example, the filter will look for calls longer than 1800 seconds (30 minutes). Alternatively, you may want to exclude calls below a certain threshold (e.g. below 3 seconds).
...
If you are using Least Cost Routing (LCR), you may want to filter your results the by LCR code, in order to check a bill from your LCR provider. To do this, enter the LCR code in the box provided.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter accepts the comparison operators ! and * (e.g. to exclude a specific LCR code, add the code with the required operators !162*)
...
This option allows you to filter calls based on their response time.The results will be filtered according to the response time threshold that you define in the provided field. The threshold you specify will be measured in seconds.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
In the above example, the search results will display calls that have a response time above 10 seconds.
...
This option allows you to filter calls based on the start time of the call, which is basically the time of day the call started. Enter your preferred start time in the field provided, using the following format hh:mm:ss.
For example, if you want your results to include calls logged after 10 a.m. only, you need to enter 10:00:00 in the Start time field, as shown below:
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
Trunk access code
If you want to filter your results by a trunk access code, enter this in the field provided. For example, to exclude all calls with access code 9, add !9 in the filed provided.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter accepts the comparison operators ! and *.
Selecting the report options
...