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On the Reports screen, click on Busy times in the reports list and then press thebutton.
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<a id="Creating the report"></a> |
On the Reports screen, click on Busy channels in the reports list and then press thebutton.
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There are several preset periods that can be selected from a drop-down list. The predefined periods are based on a standard Gregorian calendar and are defined as follows:
| Period | Description |
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| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. The day is set to 01, the month is set to the current month minus one, or in the case of January, it is set to 12. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the date and time of the first and last call in the entire call database, respectively. |
| Custom period | Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates. |
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Once you have set the report's period, click on thebutton to set more of the report's parameters or select thebutton to run the report.
Selecting the reporting entity
The reporting entity paramater allows you to select which part of your organisation you want to run the report for (site, extension group, channels or individual extensions).
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Site
TIM Plus will allow you to log information from up to five sites. If you want to report on a particular site, select your preferred site from the drop-down list, alternatively leave the default settings as All sites.
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The username and password you have been allocated might be restricted to a specific site or group. If you need additional permissions, please contact your system administrator. |
Group
There is no limit to the number of groups you can create on one site. Groups, like sites are available as a drop-down list. You can choose to report on a specific group or leave the default setting as All groups.
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Please note that the drop-down list for each group will appear only if a site has already been selected.
User
Once a site and group has been selected, you can also choose to report on a particular user from the drop-down list, or you can leave the default setting as All users.
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Once you have set the report's entities, click on thebutton to set more of the report's features or select thebutton to run the report.
Selecting the report filters
This option allows you to filter out certain calls from your results, by selecting the values of the parameters.
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These filters allow you to be very specific, when deciding the call information you would like to display in the final report.If you do not want to select any filters, simply press thebutton to skip.
Please find a brief description of all filters below:
Account code
If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter this code in the field provided.
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To report on more than one account code, you can use a comma to separate the entries.
Call type
This filter allows you to define the type of call you would like to report on. If you would like to report on all calls, leave the default setting as All calls.
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If you want to report on one call type in particular, expand the drop-down list and select from the available options.
Carrier
If you use more than one carrier, you can choose which carrier's calls to report on. To report on all calls from all carriers, leave the default setting as All carriers.
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If you only use one carrier, there will be no drop-down list available and no option to choose a different carrier.
CLI
The Caller Line Identification (CLI) is a phone number that calls your organisation. This is sometimes withheld by the person making the call.
You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI. For example, for calls from Tri-Line you would enter 02072652600.
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This filter accepts the comparison operators ! and * (e.g. to exclude calls from Tri-Line, you would use !020726526*). To report on more than one CLI, user a comma to separate the entries.
Cost
If you want to add a filter for call costs, type in the cost you wish to define, as shown below.
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This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).
Destination
If you want to filter calls to a specific, known destination, you can type the destination in the field provided. This filter accepts the comparison operators ! and *.
For example, if you want to exclude all calls to France, enter
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Dialled number
To filter calls to a specific number, type the number that was dialled in the box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dials in to get to a particular extension.
To filter calls to a specific area, a partial number may be entered (e.g. 0033, for calls to France).
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This filter accepts the comparison operators ! and * (e.g. to exclude calls to 0207 265, enter !0207265* ).
Duration
To filter calls above or below a particular duration, enter the number of seconds and the relevant symbol in the box provided. This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).
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In the above example, the filter will look for calls longer than 1800 seconds (30 minutes). Alternatively, you may want to exclude calls below a certain threshold (e.g. below 3 seconds).
LCR code
If you are using Least Cost Routing (LCR), you may want to filter your results the by LCR code, in order to check a bill from your LCR provider. To do this, enter the LCR code in the box provided.
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This filter accepts the comparison operators ! and * (e.g. to exclude a specific LCR code, add the code with the required operators !162*)
Response
This option allows you to filter calls based on their response time.The results will be filtered according to the response time threshold that you define in the provided field. The threshold you specify will be measured in seconds.
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In the above example, the search results will display calls that have a response time above 10 seconds.
Start time
This option allows you to filter calls based on the start time of the call, which is basically the time of day the call started. Enter your preferred start time in the field provided, using the following format hh:mm:ss.
For example, if you want your results to include calls logged after 10 a.m. only, you need to enter 10:00:00 in the Start time field, as shown below:
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Trunk access code
If you want to filter your results by a trunk access code, enter this in the field provided. For example, to exclude all calls with access code 9, add !9 in the filed provided.
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This filter accepts the comparison operators ! and *.
Selecting the report options
Creating the report
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<a id ="The report's results"></a> |
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