Cisco UCM / Business Edition (AKA Call Manager) version 5.0 - 8.6

These instructions help you configure your Avaya BCM phone system up to v3.x to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your Cisco UCM

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1. Connect to your UCM node, select Cisco Unified CM Administration from the Navigation drop-down list and click Go.
2. Log in to the system, select User Management from the main menu, and click Application User.
3. Click Add New and enter in the following details:
• User ID: Enter a username (e.g TIM_AXL) 
• Password: Enter a password (e.g C1sco) 

• Confirm Password: Repeat the password (e.g C1sco) 

4. Scroll down to the Permissions Information section and click Add to User Group.
5. In the new window, enter Standard Tab and then click Find. Tick on Standard TabSync User and click on the Add Selected tab.
6. Click Save to apply the settings.

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Setting up FTP / SFTP on Cisco UCM

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1. Log into Cisco UCM Administration, and from the left-hand side menu, click on the System button and selectService Parameters.
2. Select your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
5. Change the CDR Log Calls with Zero Duration Flag to True. (This parameter enables or disables the logging of CDRs for calls which were never connected or which lasted 1 second).
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand side corner, and select Cisco Unified Serviceability.
8. You may be prompted to log in with a user account with administrative permissions. If so, login with such an account.
9. Select Tools then click CDR Management.
10. Click Add New button. You will now see the Billing Application Server Parameters window.
11. Enter the following parameters:
• Host Name/IP Address: The IP address or hostname of the machine running TIM Plus.
• User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
• Password: Enter a password for the FTP account (e.g. Ciscoftp) 
• Protocol: Select FTP or SFTP as configured above.
• Directory Path: Enter the forward slash key: /.
• Remove the tick from Resend on Failure.
12. Now, click on the Add button to complete the Billing Server configuration. The UCM node will check that the FTP/SFTP details are correct and will write a test file to the FTP/SFTP directory. If it fails, you should check the FTP or SFTP details, configured above.

Configuring TIM Plus

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Configuring Cisco AXL sync

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TIM Plus will now connect to the PBX and will sync the directory objects.

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Configuring the FTP connection

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