Cisco UCM / Business Edition (AKA Call Manager) version 5.0 - 8.6

Configure Cisco UCM

Creating Cisco Application User for AXL sync

To enable TIM Plus to query the Cisco DB, you will need to create an Application User within your Cisco UCM. Please follow the steps below to proceed with the setup:

1. Connect to your UCM node, select Cisco Unified CM Administration from the Navigation drop-down list and click Go.
2. Log in to the system, select User Management from the main menu, and click Application User.
3. Click Add New and enter in the following details:
• User ID: Enter a username (e.g TIM_AXL) 
• Password: Enter a password (e.g C1sco) 

• Confirm Password: Repeat the password (e.g C1sco) 

4. Scroll down to the Permissions Information section and click Add to User Group.
5. In the new window, enter Standard Tab and then click Find. Tick on Standard TabSync User and click on the Add Selected tab.
6. Click Save to apply the settings.

Setting up FTP / SFTP on Cisco UCM

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You will need to configure your Cisco UCM to send the CDR data to TIM Plus. Note that the UCM can be configured with cluster wide or server specific settings depending on how the system maintainer has installed it. Please note that by default CDR records are turned off.

1. Log into Cisco UCM Administration, and from the left-hand side menu, click on the System button and selectService Parameters.
2. Select your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
5. Change the CDR Log Calls with Zero Duration Flag to True. (This parameter enables or disables the logging of CDRs for calls which were never connected or which lasted 1 second).
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand side corner, and select Cisco Unified Serviceability.
8. You may be prompted to log in with a user account with administrative permissions. If so, login with such an account.
9. Select Tools then click CDR Management.
10. Click Add New button. You will now see the Billing Application Server Parameters window.
11. Enter the following parameters:
• Host Name/IP Address: The IP address or hostname of the machine running TIM Plus.
• User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
• Password: Enter a password for the FTP account (e.g. Ciscoftp) 
• Protocol: Select FTP or SFTP as configured above.
• Directory Path: Enter the forward slash key: /.
• Remove the tick from Resend on Failure.
12. Now, click on the Add button to complete the Billing Server configuration. The UCM node will check that the FTP/SFTP details are correct and will write a test file to the FTP/SFTP directory. If it fails, you should check the FTP or SFTP details, configured above.

Configuring TIM Plus

Configuring Cisco AXL sync

Below you will find steps on how to configure the Directory Sync from Cisco UCM:

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