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To enable TIM Plus to connect to your Avaya BCM v3.x, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the options.
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As the Avaya BCM v3.x connection requires TIM Plus to use the Microsoft DCOM object, you need will to make sure set the username and password for the CDR User are set exactly the same as the Windows credentials if you are using Windows XP Service Pack 2 or higher, as Microsoft has increased the security in DCOM after Windows XP Service Pack 2. |
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