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<p>The table below describe the main configuration settings of the software available in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1tYWluLmNmZ30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=main.cfg"> file, which is accessible from the main installation folder.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>If you need to modify any of these settings, we strongly recommend you contact our <a class="external-link" href="mailto:support@tri-line.com" rel="nofollow">Technical Support</a> team.</p></td></tr></table><h4>REGISTRATION</h4><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><strong><span style="color: rgb(0,0,0);">RegName</span></strong></td><td colspan="1" class="confluenceTd">The name of the person or organisation the software is licensed to</td><td colspan="1" class="confluenceTd">e.g. <span class="keyword">Tri-line</span></td></tr><tr><td class="confluenceTd"><strong><span style="color: rgb(0,0,0);">RegNum</span></strong></td><td class="confluenceTd">The license number</td><td colspan="1" class="confluenceTd"><p>e.g. <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD00MTktMjU4LTI1Mi04MDB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=419-258-252-800"></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong><span style="color: rgb(0,0,0);">Features</span></strong></p></td><td colspan="1" class="confluenceTd"><p>A number associated with your registration code enabling certain system functions</p></td><td colspan="1" class="confluenceTd"><ul><li><span class="keyword">255</span>: full</li><li><span class="keyword">511</span>: enable voice recording</li><li><span class="keyword">0</span>: demo mode</li></ul></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong><span style="color: rgb(0,0,0);">Expiry</span></strong></p></td><td colspan="1" class="confluenceTd"><p>The software expiry date in <span class="keyword">dd/mm/yyyy</span> format</p></td><td colspan="1" class="confluenceTd"><span class="keyword">0</span> = never expires</td></tr></tbody></table><h4>BRANDING</h4><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Configuration option</th><th class="confluenceTh">Description</th><th class="confluenceTh">Default value</th></tr><tr><td class="confluenceTd"><strong>VendorAppTitle</strong></td><td class="confluenceTd">The text that appears on the left-hand side of the application</td><td class="confluenceTd"><span class="keyword">TIM Professional</span></td></tr><tr><td class="confluenceTd"><strong>VendorScreenTitle<br /></strong></td><td class="confluenceTd">The text that appears on the left-hand side of the title bar, before the ‘Registered to’ text</td><td class="confluenceTd"><span class="keyword">TIM Professional</span></td></tr><tr><td class="confluenceTd"><strong>WebRealmTitle</strong></td><td class="confluenceTd">Sets the realm name for anyone accessing the system via its web interface; the feature is effective only when an HTTP authentication pair (username and password) is set</td><td class="confluenceTd"><span class="keyword">TIM Professiona Web extensions</span></td></tr><tr><td class="confluenceTd"><strong>TechInfo0</strong></td><td class="confluenceTd">1<sup>st</sup> line of of text in the <span class="reference">Vendor information</span> box within the <span class="reference">Help|About</span> section</td><td class="confluenceTd"><span class="keyword">Telephone ++44 2072652626<br /></span></td></tr><tr><td class="confluenceTd"><strong>TechInfo1</strong></td><td class="confluenceTd">2<sup>nd</sup> line of of text in the <span class="reference">Vendor information</span> box within the <span class="reference">Help|About</span> section</td><td class="confluenceTd"><span class="confluenceTd"><span class="keyword"><span class="confluenceTd">or visit our website at</span></span></span></td></tr><tr><td class="confluenceTd"><strong>TechInfo2</strong></td><td class="confluenceTd">3<sup>rd</sup> line of text in the <span class="reference">Vendor information</span> box within the <span class="reference">Help|About</span> section</td><td class="confluenceTd"><a class="keyword" href="http://www.tri-line.com/">http://www.tri-line.com/</a></td></tr><tr><td class="confluenceTd"><strong>TechInfo3</strong></td><td class="confluenceTd">4<sup>th</sup> line of of text in the <span class="reference">Vendor information</span> box within the <span class="reference">Help|About</span> section</td><td class="confluenceTd"><span class="keyword">Always quote your customer number </span></td></tr></tbody></table><h4>HTTP EXTENSIONS</h4><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Configuration option</th><th class="confluenceTh">Description</th><th class="confluenceTh">Default value</th></tr><tr><td class="confluenceTd"><p><strong>WebEnabled</strong></p></td><td class="confluenceTd"><p>Determines whether users on the network are able to access system functions via a web browser</p></td><td class="confluenceTd"><span class="keyword">True</span></td></tr><tr><td class="confluenceTd"><p><strong>MultiUser</strong></p></td><td class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GYWxzZX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=False">, the system does not ask for passwords during web and report access. If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, the system will be using the information contained in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1hY2Nlc3MuY2ZnfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=access.cfg"> configuration file</p></td><td class="confluenceTd"><span class="keyword">False</span></td></tr><tr><td class="confluenceTd"><p><strong>WWWKeepTempReports</strong></p></td><td class="confluenceTd"><p>Sets whether or not the system immediately discards any temporary files that are created to produce reports</p></td><td class="confluenceTd"><span class="keyword">True</span></td></tr><tr><td class="confluenceTd"><p><strong>WWWServerIP</strong></p></td><td class="confluenceTd"><p>Integrated web server IP address. Used when generating reports and for the web interface. This is used for creating cyclical links (in emails and live reports) back to the internal web server</p></td><td class="confluenceTd"><span class="keyword">127.0.0.1</span></td></tr><tr><td class="confluenceTd"><p><strong>WWWServerPort</strong></p></td><td class="confluenceTd"><p>Integrated web server port number. If default port is used, this does not need to be specified when entering web server IP</p></td><td class="confluenceTd"><span class="keyword">80</span></td></tr><tr><td class="confluenceTd"><p><strong>WWWBind</strong></p></td><td class="confluenceTd"><p>Setting this option to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True"> causes the above IP address and port to become bound and is typically used with a computer that has two or more active network cards</p></td><td class="confluenceTd"><span class="keyword">False</span></td></tr></tbody></table><h3 class="western">IP Connectivity</h3><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Configuration option</th><th class="confluenceTh">Description</th><th class="confluenceTh">Default value</th></tr><tr><td class="confluenceTd"><p><strong>IPPBXEnabled</strong></p></td><td class="confluenceTd"><p>If set to <span class="keyword">True</span>, enables IP-PBX Connection Parameters</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>IPPBXIP</strong></p></td><td class="confluenceTd"><p>PBX IP address used by IP-PBX Connection Parameters</p></td><td class="confluenceTd"><p><span class="keyword">192.168.0.1</span></p></td></tr><tr><td class="confluenceTd"><p><strong>IPPBXPort</strong></p></td><td class="confluenceTd"><p>IPPBX port number used by IP-PBX Connection Parameters</p></td><td class="confluenceTd"><p><span class="keyword">4001<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>IPPBXUsername</strong></p></td><td class="confluenceTd"><p>IPPBX username for logging into the PBX</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>IPPBXPassword</strong></p></td><td class="confluenceTd"><p>IPPBX password for logging into the PBX</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>IPScript</strong></p></td><td class="confluenceTd"><p>IPPBX script used for logging into the PBX</p></td><td class="confluenceTd"><p><span class="keyword">maximiser.ips</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TCPIPScout</strong></p></td><td class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, enables Telnet server and allows the system to respond to data packets sent over the TCP/IP network</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>TCPDataPort</strong></p></td><td colspan="1" class="confluenceTd"><p>Telnet server port number used by the Telnet server; it is effective only when <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRDUElQU2NvdXR9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TCPIPScout"> option is set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True"></p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">23</span></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>TCPServerIP</strong></p></td><td colspan="1" class="confluenceTd"><p>Sets the IP address or host name of the TCP/IP remote PBX data socket</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">127.0.0.1</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TCPBind</strong></p></td><td class="confluenceTd"><p>Determines whether the TCP/IP remote PBX data socket is bound to the IP address/name and port as specified in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRDUFNlcnZlcklQfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TCPServerIP"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRDUERhdGFQb3J0fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TCPDataPort"> settings. In some installations, where a computer has multiple IP addresses, it may be desirable to bind the socket to a specific one</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr></tbody></table><h3 class="western">Display Options</h3><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Configuration option</th><th class="confluenceTh">Description</th><th class="confluenceTh">Default value</th></tr><tr><td class="confluenceTd"><p><strong>LCVGridLines</strong></p></td><td class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, enables grid lines in call view</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>BarColour</strong></p></td><td class="confluenceTd"><p>Change colour of bar graph generator</p></td><td class="confluenceTd"><p><span class="keyword">000080</span></p></td></tr><tr><td class="confluenceTd"><p><strong>BarBackColour</strong></p></td><td class="confluenceTd"><p>Change colour of bar graph generator</p></td><td class="confluenceTd"><p><span class="keyword">ffffff<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightColour</strong></p></td><td class="confluenceTd"><p>Specifies the colour for highlighting qualifying calls</p></td><td class="confluenceTd"><p><span class="keyword">ffb0b0</span></p></td></tr></tbody></table><h3 class="western">Options</h3><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Configuration option</th><th class="confluenceTh">Description</th><th class="confluenceTh">Default value</th></tr><tr><td class="confluenceTd"><p><strong>MultiTask</strong></p></td><td class="confluenceTd"><p>Determines whether a user can access other system functions whilst data is being processed, or whether they must wait until it has finished</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>CurrencySymbol</strong></p></td><td class="confluenceTd"><p>Sets the currency symbol used throughout the system, including web reports</p></td><td class="confluenceTd"><p><span class="keyword">£</span></p></td></tr><tr><td class="confluenceTd"><p><strong>PBXTemplate</strong></p></td><td class="confluenceTd"><p>The default PBX template used by the application within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFBCWH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|PBX"> tab</p></td><td class="confluenceTd"><p><span class="keyword">internal.tdt</span></p></td></tr><tr><td class="confluenceTd"><p><strong>DefaultTariffTable</strong></p></td><td class="confluenceTd"><p>The default tariff table used by the system when routing doesn't specify another one to be used</p></td><td class="confluenceTd"><p><span class="keyword">BT</span></p></td></tr><tr><td class="confluenceTd"><p><strong>MinimumDialledDigits</strong></p></td><td class="confluenceTd"><p>Minimum dialled digits defined in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFBCWH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|PBX"> tab</p></td><td class="confluenceTd"><p><span class="keyword">3</span></p></td></tr><tr><td class="confluenceTd"><p><strong>DCSearchDigits</strong></p></td><td class="confluenceTd"><p>Dial code search complexity in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFBCWH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|PBX"> tab</p><p>Specifies the number of digits (starting from the leftmost) from which to start matching any dialled number in all tariff tables; e.g. 01614199999 would start searching with 016141 using the default settings</p></td><td class="confluenceTd"><p><span class="keyword"><br /></span></p></td></tr><tr><td colspan="1" class="confluenceTd"><strong>DiscardedPath</strong></td><td colspan="1" class="confluenceTd"><p>The name and location of the call data discard file</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">\bad.pbx</span></p></td></tr><tr><td colspan="1" class="confluenceTd"><strong>FileScout</strong></td><td colspan="1" class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GYWxzZX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=False">, the call logger stops spooling call data and puts a start button on the bottom left of the main window.</p><p>File scout can be stopped by moving the mouse over the status text whilst pressing the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNISUZUfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=SHIFT"> key on the keyboard. When successfully stopped, the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXJ0fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Start"> button will appear at the bottom-left of the main screen. This feature will only be invoked if the system is not currently engaged with another operation, e.g. processing calls.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUZpbGVTY291dH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=FileScout"> can also be deactivated by holding down the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNISUZUfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=SHIFT"> key whilst starting application, when the user will be presented with the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNvbnRyb2xsZWQgU3RhcnR1cH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Controlled Startup"> dialog window dispalying the following two options:</p><ul><li>Select another template file</li><li>Do nothing extra</li></ul></td><td colspan="1" class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>SerialScout</strong></p></td><td colspan="1" class="confluenceTd"><p>Sets whether the system responds to data packets received via the local serial port of the PC</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">False<span class="keyword"> </span></span></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>DirectWMScout</strong></p></td><td colspan="1" class="confluenceTd"><p>Turns on TIM’s ability to receive call data via Windows Handle Messaging, which allows applications to send data to eachother without the need to employ networking or shared disk writing/reading. NetPBX is the only other application allowed to send data to TIM in this way.</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">False<span class="keyword"> </span></span></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>ShowExtensionNamesInLiveView</strong></p></td><td colspan="1" class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, it will show the extension name in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgdmlld30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call view"> screen rather than the extension number and can be configured from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFBCWH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|PBX"> tab.</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SaveUnknownItems</strong></p></td><td class="confluenceTd"><p>Sets whether or not the system saves newly-discovered items (extension and trunk numbers) into the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU5ldyBFeHRlbnNpb25zfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=New Extensions"> or <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU5ldyBUcnVua3N9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=New Trunks">folders.</p><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GYWxzZX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=False">, the system prompts the user to choose whether they would like to do this when entering the Extension or Trunk set-up screens.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>LogChanges</strong></p></td><td class="confluenceTd"><p>Stores any significant system changes. If this is missing, it defaults to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWNvbmZpZ2hpc3RvcnkubG9nfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=confighistory.log">. This information is useful in determining the sequence of events that lead to an error, for example. The file containing this information is always stored within the <span class="keyword">\config</span> folder and so should not include a path.<br /><br />Significant system changes include:</p><ul><li style="list-style-type: none;"><ul><li>Tariff band and dialcode changes, additions and deletions</li><li>Extension and trunk configuration changes, including additions, renames and deletions</li><li>Database clearouts</li><li>Database extension name and trunk name updates</li><li>Temporary file deletions (manual requests only)</li><li>Configuration file opens and saves</li></ul></li></ul></td><td class="confluenceTd"><p><span class="keyword">history.log</span></p></td></tr><tr><td class="confluenceTd"><strong>OverflowFile</strong></td><td class="confluenceTd"><p>Sets the path to the file that will store overflowed data received via the other methods of data delivery. This is not normally used, but is provided in case of emergency.</p></td><td class="confluenceTd"><p><span class="keyword">\timoverflow.pbx</span></p></td></tr><tr><td class="confluenceTd"><p><strong>OverflowTimeout</strong></p></td><td class="confluenceTd"><p class="keyword">Sets the length of time (seconds) that the system will wait when trying to process any data arriving in its <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXNwb29sfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=spool"> folder. Some applications providing the data may not release the file handle very quickly causing a sharing violation.</p></td><td class="confluenceTd"><p><span class="keyword">10</span></p></td></tr><tr><td class="confluenceTd"><strong>LiveStats</strong></td><td class="confluenceTd"><p>Enables or disables the built-in live statistics as used in call centre applications and which are accessible via the web interface in the form of SSI variables.<span> Can also be set</span> on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFN5c3RlbX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|System"> tab.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AlwaysPromptUpdate</strong></p></td><td class="confluenceTd"><p>Sets whether or not the system prompts the user to update their previous call records when a change has been applied to the extensions or trunks configuration.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AlwaysPromptNewItems</strong></p><p> </p></td><td class="confluenceTd"><p>Sets whether or not the system prompts the user to save newly-discovered items, such as extensions or trunks, before making changes to the configuration of their extensions or trunks.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TempFileExpiry</strong></p></td><td class="confluenceTd"><p>Sets the life of a temporary file. The units are days and may be expressed in fractions of days, e.g. 1/24 = 0.041 is approximate to 1 hour.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Setting this option to 0 instructs the software to remove temporary files immediately after use.</p></td></tr></table></td><td class="confluenceTd"><p><span class="keyword">14</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowHighlights</strong></p></td><td class="confluenceTd"><p>Enables highlighting of call records in call view that meet a specific criteria.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightDuration</strong></p></td><td class="confluenceTd"><p>When <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TaG93SGlnaGxpZ2h0cyA9IFRydWV9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=ShowHighlights \= True">, any call record greater than a specified duration (seconds) will be highlighted in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgdmlld30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call view"> screen.</p></td><td class="confluenceTd"><p><span class="keyword">1800</span></p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightCost</strong></p></td><td class="confluenceTd"><p>When <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TaG93SGlnaGxpZ2h0cyA9IFRydWV9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=ShowHighlights \= True">, any call record greater than a specified cost will be highlighted in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgdmlld30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call view"> screen.</p></td><td class="confluenceTd"><p><span class="keyword">5.00</span></p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightNumber</strong></p></td><td class="confluenceTd"><p>Specifies the (partial) dialled number of a call which, if matched, it will be highlighted - assuming call highlighting is enabled.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>If the option is enabled and it is left blank, it will cause all non-outgoing calls to be highlighted, since no number has been dialled.</p></td></tr></table><p>Allows multiple values to be comma-separated, based on a dialled number.</p></td><td class="confluenceTd"><p><span class="keyword">09*</span></p></td></tr><tr><td class="confluenceTd"><p><strong>UseLocationTable</strong></p></td><td class="confluenceTd"><p>Instructs the system to change the destination of custom dialled numbers as defined in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1sb2NhdGlvbnMuY2ZnfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=locations.cfg"> file. This option enables the use of the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUxvY2F0aW9uc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Locations"> tab within <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRvb2xzfFNldHVwfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Tools\|Setup"></p><p>Currently does not work with CLI numbers.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>InternationalPrefix</strong></p></td><td class="confluenceTd"><p>Allows the international dialling prefix to be customised, from the default value.</p></td><td class="confluenceTd"><p><span class="keyword">00</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowOnlyExtnNames</strong></p></td><td class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, all reports will display only the associated name of an extension, without the extension number. This was requested as a security feature, so that users could not easily determine a DDI number, in order to circumvent non-geographic numbers (NGNs).</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowOnlyAccNames</strong></p></td><td class="confluenceTd"><p>When enabled, shows only account names instead of account numbers, if account numbers are specified.</p></td><td class="confluenceTd"><span class="keyword">False<span class="keyword"> </span></span></td></tr><tr><td class="confluenceTd"><p><strong>GlobalHighlights</strong></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1nbG9iYWxseSwgdXNlIHRoZXNlIGNyaXRlcmlhOn0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=globally, use these criteria:"> option within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRvb2xzfFN5c3RlbX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Tools\|System"> tab highlights any call record in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgdmlld30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call view"> screen that meets any one of the following criteria:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUhpZ2hsaWdodER1cmF0aW9uID19&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=HighlightDuration \="></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUhpZ2hsaWdodENvc3QgPX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=HighlightCost \="></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUhpZ2hsaWdodE51bWJlciA9fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=HighlightNumber \="></p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TrunkNumberModifier</strong></p></td><td class="confluenceTd"><p>Allows the user to amend both the extension number and/or trunk number, as taken from the raw call data.</p><p>By specifying a value for either of these CFOs, the amount specified will be added to the number as received in the data from the telephone system.</p><p>For example, if <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVua051bWJlck1vZGlmaWVyfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=TrunkNumberModifier"> is set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMDAwMDAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=1000000">, a trunk number originally given as <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMn0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=12"> from the PBX, would become <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMDAwMDEyfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=1000012">.</p><p>These options can help when you need to move extension or trunk numbers out of a certain range. The modified trunk and extension values will be stored in the database with the modified trunk number. However, the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWJhY2t1cC5wYnh9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=backup.pbx"> or local backup files will preserve the original trunk number values as outputted from the telephone system, thus allowing the user to amend the entire trunk range in the future.</p></td><td class="confluenceTd"><p><span class="keyword">0</span></p></td></tr><tr><td class="confluenceTd"><strong>ExtnNumberModifier</strong></td><td class="confluenceTd"><p>See <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRydW5rTnVtYmVyTW9kaWZpZXJ9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TrunkNumberModifier"> for an explanation.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This option is not included by default in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1tYWluLmNmZ30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=main.cfg"> file.</p></td></tr></table></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>AEI</strong></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p><span class="keyword">0</span></p></td></tr><tr><td colspan="1" class="confluenceTd"><strong>SaveRawBackup</strong></td><td colspan="1" class="confluenceTd"><p> </p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">False<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>SWFL<br /></strong></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p><span class="keyword">e.g. 1719<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowDiagnostics</strong></p></td><td class="confluenceTd"><p>Indicates whether or not the main screen shows socket diagnostic information at the top-left corner. It is set on/off by ticking <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1EaWFnbm9zdGljc30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Diagnostics"> menu in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVZpZXd9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=View"> menu.</p></td><td class="confluenceTd"><p><span class="keyword">False<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>IncrementalSpool</strong></p></td><td class="confluenceTd"><p>When set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, this option does not delete files in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1cc3Bvb2x9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=\\spool"> and appends new call records to the end of the file.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This option is used by AvayaIPOffice and VoiSpeed telephone systems.</p></td></tr></table></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SpoolFolder</strong></p></td><td class="confluenceTd"><p>When this option is present, the system looks for the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXNwb29sfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=spool"> files in the specified location, rather than the default location <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVx0aW1cc3Bvb2x9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=\\tim\\spool"></p><p>If the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNwb29sRm9sZGVyfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=SpoolFolder"> option is set to blank, the default path becomes the standard path, rather than the root folder, as a security precaution.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This option is used by all VoiSpeed setups and some AvayaIPOffice setups, such as when the Delta Server is running on a different computer than TIM Professional. Typically, a folder containing the SMDR file is shared as a drive letter visible to the call logger.</p></td></tr></table></td><td class="confluenceTd"><p><span class="keyword">\Program Files\Avaya\IP Office\SMDR\SMDR_Output\</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SpoolFiles</strong></p></td><td class="confluenceTd"><p>When this option is present, the system processes only the named file as a <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXNwb29sfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=spool"> file. Wild cards can be used.</p></td><td class="confluenceTd"><p><span class="keyword">SMDR.CSV</span></p><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>prependCLIZero</strong></p><p> </p></td><td class="confluenceTd"><p>If set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True"> , the system will automatically prepend a '0' (zero) to the CLI on incoming calls.</p><p>To disable this features, set the option to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GYWxzZX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=False">.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>TDT Options must appear in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVtPcHRpb25zXX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=[Options]"> section of a TDT file.</p></td></tr></table></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>LastIncrementalCDR</strong></p></td><td class="confluenceTd"><p>This option is used in conjunction with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUluY3JlbWVudGFsU3Bvb2wgPSBUcnVlfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=IncrementalSpool \= True"> and contains a copy of the last call record that the system processed in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1cc3Bvb2x9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=\\spool"> folder. This prevents the call logger from reprocessing the entire spool file each time it checks the for new call data.</p></td><td class="confluenceTd"><p><span class="keyword">""</span></p></td></tr></tbody></table><h4>EMAIL SETTINGS</h4><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>SMTPHost</strong></p></td><td colspan="1" class="confluenceTd"><p>Sets the SMTP host name or IP address as defined within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfE5ldHdvcmt9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|Network"> tab.</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">mail.yourcompany.com</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SMTPPort</strong></p></td><td class="confluenceTd"><p>SMTP port number that the email server is listening on, as defined in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfE5ldHdvcmt9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|Network"> tab.</p></td><td class="confluenceTd"><p><span class="keyword">25</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SMTPServerName</strong></p></td><td class="confluenceTd"><p>Sets the server name under which the system masquerades when negotiating a connection with the SMTP mail server. Some SMTP hosts will communicate only with designated named servers. This option can also be set within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfE5ldHdvcmt9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|Network"> tab as server greeting name.</p></td><td class="confluenceTd"><p><span class="keyword">Call-logger.yourcompany.com</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SMTPMailFrom</strong></p></td><td class="confluenceTd"><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlcGx5LVRvfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Reply-To"> address when sending emails as defined within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfE5ldHdvcmt9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|Network"> tab.</p></td><td class="confluenceTd"><p><span class="keyword"><a href="mailto:you@yourcompany.com">you@yourcompany.com</a></span></p></td></tr><tr><td class="confluenceTd"><p><strong>EmailSRLinkOnly</strong></p></td><td class="confluenceTd"><p>Instructs the system to send only a link back to a pre-manufactured file holding the information for a report. It is sent in place of the actual report data where some e-mail systems cannot correctly handle embedded images and other data.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr></tbody></table><h4>REMOTE ACCESS & DIAGNOSTICS</h4><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>RADCheck</strong></p></td><td colspan="1" class="confluenceTd"><p>For future use to allow auto-updating of TIM software</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>RADHost</strong></p></td><td class="confluenceTd"><p>For future use to allow auto-updating of TIM software</p></td><td class="confluenceTd"><p><span class="keyword"><span class="keyword"> </span>setup.tim-professional.com</span></p></td></tr><tr><td class="confluenceTd"><p><strong>RADUsername</strong></p></td><td class="confluenceTd"><p>For future use to allow auto-updating of TIM software</p></td><td class="confluenceTd"> </td></tr><tr><td class="confluenceTd"><p><strong>RADPassword</strong></p></td><td class="confluenceTd"><p>For future use to allow auto-updating of TIM software</p></td><td class="confluenceTd"> </td></tr></tbody></table><h3 class="western">Report Customisations</h3><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>CGDivisor</strong></p></td><td colspan="1" class="confluenceTd"><p>Used by the Call Geography Report, when ChargeBands do not exist; can be used to classify calls.</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">ChargeBand<span class="keyword"> </span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>BillTaxRate%</strong></p></td><td class="confluenceTd"><p>Sets the sales tax (without the % mark) that is applied to billing reports only.</p></td><td class="confluenceTd"><p><span class="keyword"> </span><span class="keyword">17.50</span><span class="keyword"> </span><span class="keyword"> </span></p></td></tr><tr><td class="confluenceTd"><p><strong>Report#Extra</strong></p></td><td class="confluenceTd"><p>A string to be prepended to the URL of a report before it is submitted to the report engine. It is used to override certain report settings or apply settings that are commonly used and the user does not want to repeatedly select. A setting is provided for each Report ID (# can be replaced with the report's ID).</p><p>Two new parameters are added to the Billing Report so that a Call Geography summary is shown on the bill, and a further one to remove call itemisation. The parameters are:</p><p><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXNob3djYWxscHJvZmlsZX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=showcallprofile"> </strong>= true or false</p><p><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWhpZGVkZXRhaWxzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=hidedetails"></strong> = true or false</p><p>The parameters can be appended to the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlcG9ydDJFeHRyYX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Report2Extra"> option in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1tYWluLmNmZ30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=main.cfg"> file, as shown below:</p><table class="wysiwyg-macro" data-macro-name="code" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2NvZGV9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>Report2Extra=&showcallprofile=true&hidedetails=true</pre></td></tr></table></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>CustomiseReport1</strong></p></td><td class="confluenceTd"><p>Enables or disables the use of <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlcG9ydDFIZWFkZXJzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Report1Headers">, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlcG9ydDFGaWVsZHN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Report1Fields"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlcG9ydDFDb2xXaWR0aHN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Report1ColWidths"></p></td><td class="confluenceTd"><p><span class="keyword">False</span><span class="keyword"> </span><span class="keyword"> </span></p></td></tr><tr><td class="confluenceTd"><p><strong>Report1Headers</strong></p></td><td class="confluenceTd"><p>Specifies the column headers if <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUFsbCBFeHRlbnNpb24gR3JvdXBzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=All Extension Groups"> option is selected.</p></td><td class="confluenceTd"><p><span class="keyword">Date & Time,Extension,DialldNumber,CLI,Destination,Trunk,Trunk Name,Time To Answer,Duration,Cost</span><span class="keyword"> </span><span class="keyword"> </span></p></td></tr><tr><td class="confluenceTd"><p><strong>Report1Fields</strong></p></td><td class="confluenceTd"><p>Specifies the column headers if a particular extension is selected after drilling down to this level.</p></td><td class="confluenceTd"><p><span class="keyword">5</span><span class="keyword">DateTime,Extension,DialledNumber,CLI,Destination,Trunk,TrunkName,Response,Duration,Cost0</span><span class="keyword"> </span><span class="keyword"> </span></p></td></tr><tr><td class="confluenceTd"><p><strong>Report1ColWidths</strong></p></td><td class="confluenceTd"><p>Specifies the widths of the columns above.</p></td><td class="confluenceTd"><p class="keyword"><span class="keyword"><span class="keyword"> </span>16,10,10,10,10,10,10,8,8,8</span><span class="keyword"> </span></p></td></tr></tbody></table><h3 class="western">AutoArchive</h3><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>AAEvery</strong></p></td><td colspan="1" class="confluenceTd"><p>Sets the number of days between each <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUF1dG9tYXRpYyBBcmNoaXZlfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Automatic Archive">, where calls over this period are automatically removed from the database and saved into the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1cYmFja3VwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=\\backup"> folder under a unique name. If this is set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=0"> the function is disabled.</p></td><td colspan="1" class="confluenceTd"><span class="keyword">0</span></td></tr><tr><td class="confluenceTd"><p><span><strong>LastAADate</strong> </span></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p><span class="keyword">1000</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AutoRestartHour</strong></p></td><td class="confluenceTd"><p>Sets the hour of the day (0-23) the system will automatically restart itself, giving time to purge temporary files and compact the calls database, if enabled.</p><p>Default value of <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1BfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=A"> means that the system will never auto restart</p></td><td class="confluenceTd"><p><span class="keyword">A</span></p></td></tr><tr><td class="confluenceTd"><p><span><strong>LastRestartID</strong> </span></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p>e.g. <span class="keyword">37091</span></p></td></tr></tbody></table><h3 class="western">Alerts</h3><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>AlertDisk1</strong></p></td><td colspan="1" class="confluenceTd"><p>Urgent/Critical Alerts log file name and path as defined in <span class="reference">Setup|System</span> tab.</p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">\alert1.log</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AlertDisk2</strong></p></td><td class="confluenceTd"><p>Warning Alerts log file name and path as defined in <span class="reference">Setup|System</span> tab.</p></td><td class="confluenceTd"><p><span class="keyword">\alert2.log</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AlertDisk3</strong></p></td><td class="confluenceTd"><p>Information Alerts log file name and path as defined in <span class="reference">Setup|System</span> tab.</p></td><td class="confluenceTd"><p><span class="keyword">\alert3.log</span></p></td></tr><tr><td class="confluenceTd"><p><strong>AlertEmail1</strong></p></td><td class="confluenceTd"><p>Email address(es) to send Urgent/Critical Alerts notification to.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>AlertEmail2</strong></p></td><td class="confluenceTd"><p>Email address(es) to send warning Alerts notification to.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>AlertEmail3</strong></p></td><td class="confluenceTd"><p>Email address(es) to send information Alerts notification to.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>IATTrigger</strong></p></td><td class="confluenceTd"><p>Specifies the time (in minutes) after which, if no activity has been logged, an alarm is produced as part of the Inactivity Timer feature.</p></td><td class="confluenceTd"><p><span class="keyword">0</span></p></td></tr><tr><td class="confluenceTd"><p><strong>IATExcludeDays</strong></p></td><td class="confluenceTd"><p>Specifies the days (in the abbreviated form of <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWRkZH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=ddd">) which do not qualify for the Inactivity Timer, separated by spaces. For example, an organisation whose telephone system may reasonably be inactive over weekends, may specify <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TYXQgU3VufQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Sat Sun"> in order to exclude Saturdays and Sundays.</p></td><td class="confluenceTd"><p><span class="keyword">Sat Sun</span></p></td></tr><tr><td class="confluenceTd"><p><strong>IATExcludeHours</strong></p></td><td class="confluenceTd"><p>Specifies the hours, separated by spaces, during which the Inactivity Timer will not be activated if no data is logged. For example, an organisation whose telephone system is usually inactive outside the hours of 8am and 6pm might include <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMCAwMSAwMiAwMyAwNCAwNSAwNiAwNyAxOSAyMCAyMSAyMiAyM30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=00 01 02 03 04 05 06 07 19 20 21 22 23"> here in order to exclude these hours.</p></td><td class="confluenceTd"><p><span class="keyword">00 01 02 03 04 05 06 07 18 19 20 21 22 23</span></p></td></tr><tr><td class="confluenceTd"><p><strong>IATAudible</strong></p></td><td class="confluenceTd"><p>Specifies that in the event of an alert (as part of the Inactivity Timer feature), in addition to notifying the system administration by e-mail or logging to a file, the PC’s internal bell is also sounded every second. This could be used to ensure that an administrator who is nearby the PC is notified of the inactivity as soon as it occurs.</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>DefaultSTDCode</strong></p></td><td class="confluenceTd"><p>Default local area code as defined in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfFRhcmlmZnN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup\|Tariffs">.</p></td><td class="confluenceTd"><p><span class="keyword">020</span></p></td></tr></tbody></table><h3 class="western">Optional Options</h3><table class="confluenceTable"><tbody><tr><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Configuration option</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Description</span></td><td class="highlight confluenceTd" colspan="1"><span style="color: rgb(0,0,0);">Default value</span></td></tr><tr><td class="confluenceTd"><p><strong>AARemoveCalls</strong></p></td><td class="confluenceTd"><p>It is used to determine whether or not calls are deleted from the database when backed up, using the Automatic Archive feature; it can take a True or False value.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>ComplicateCallReference</strong></p></td><td class="confluenceTd"><p>Prefixes the call reference element <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD12fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=v">, identifying similar legs of calls with the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWRkbW15eXl5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=ddmmyyyy"> from the call record. This ensures that the complexity of each call reference is made more unique, since when call references reset, it is unlikely they do so on the same day.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ConciseGraphs</strong></p></td><td class="confluenceTd"><p>It specifies the Y-axis in the Trunk Busy report scales, according to the total number of trunks configured in the software or the total number of trunks in the set of data being reported on.</p></td><td class="confluenceTd"><p><span class="keyword">True</span></p></td></tr><tr><td class="confluenceTd"><p><strong>EXEName</strong></p></td><td class="confluenceTd"><p>Specifies the executable file, mainly used in conjunction with the auto restart function ( check the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUF1dG9SZXN0YXJ0SG91cn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=AutoRestartHour"> option), if the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPS5leGV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=.exe"> file is different from the standard <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXRpbS5leGV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=tim.exe">.</p></td><td class="confluenceTd"><p><span class="keyword">tim.exee</span></p></td></tr><tr><td class="confluenceTd"><p><strong>FileScoutInterval</strong></p></td><td class="confluenceTd"><p>Sets the interval at which the system scans for call data files in its <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1cc3Bvb2x9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=\\spool"> folder. Fractions can be expressed as well, e.g. 1.5 seconds.</p></td><td class="confluenceTd"><p><span class="keyword">1</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ForceUserFolders</strong></p></td><td class="confluenceTd"><p>Allows separate HTML content to be forced upon a particular web user. It determines whether or not the web server draws its content from the current user's home folder, which is defined as the username within the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1cZGF0YX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=\\data"> folder ,e.g. <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVxkYXRhXGpibG9nZ3N9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=\\data\\jbloggs"></p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightExtn</strong></p></td><td class="confluenceTd"><p>It specifies a particular (partial) extension number to be highlighted when a call from or to that extension(s) is made.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>HighlightExtnGroup</strong></p></td><td class="confluenceTd"><p>Specifies a particular (partial) extension group to highlight, if a call is made from or to an extension within that group.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>KeepLiveViewData</strong></p></td><td class="confluenceTd"><p>Determines whether or not the information displayed in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgVmlld30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call View"> screen persists between application sessions. If this is set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GYWxzZX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=False">, any restart of the system will clear the Call View.</p></td><td class="confluenceTd"><p><span class="keyword">Trues</span></p></td></tr><tr><td class="confluenceTd"><p><strong>LookupUserNamesFirst</strong></p></td><td class="confluenceTd"><p>This option instructs the system to look at an extension's label in order to determine its extension number, contrary to the default setting, which is to lookup up a number to determine the label/name. This CFO is immediately configurable in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVVwZGF0ZSBPbGQgRXh0ZW5zaW9uc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Update Old Extensions"> dialog box, by using the tick box <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1Mb29rdXAgdXNlcm5hbWVzIGZpcnN0fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Lookup usernames first">. Once set this value persists across all sessions, until disabled.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>LoopTCP </strong></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>MAPIPassword</strong></p></td><td class="confluenceTd"><p>Sets the password for the MAPI profile being used, when sending e-mail using the MAPI transport method.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>MAPIProfile</strong></p></td><td class="confluenceTd"><p>Sets the profile name to be used when the system sends e-mail using MAPI transport, instead of SMTP.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>MaxDBSize</strong></p></td><td class="confluenceTd"><p>Changes the default database size from 2000000000. Commas can be used to separate the zeros, but will be ignored. Used in conjunction with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNob3dEQk1ldGVyfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=ShowDBMeter"></p></td><td class="confluenceTd"><p><span class="keyword">[2000000000]</span></p></td></tr><tr><td class="confluenceTd"><p><strong>NDSHost</strong></p></td><td class="confluenceTd"><p>Implemented Nettel integration into TIM where each call that is processed is sent to Nettel, whereupon a decision is made by that server as to whether or not to update its own extension status. This is in addition to TIM's own extension status facility. By having this option enabled, call processing is drastically slowed down because, for each call that is processed, a connection is made to a remote server.</p></td><td class="confluenceTd"><p class="western"><br /><br /></p></td></tr><tr><td class="confluenceTd"><strong>NDSPort</strong></td><td class="confluenceTd">The facility is enabled simply by specifying a non-zero value for NDSHost - along with NDSPort - both specifying the TCP/IP connectivity values to the Nettel Data Server</td><td class="confluenceTd"><span class="keyword">8</span></td></tr><tr><td class="confluenceTd"><p><strong>NewStationUsersGroup</strong></p></td><td class="confluenceTd"><p>Defines the name of the extension group to which any <em>phantom</em> extensions are added in case station usernames are used instead of extension numbers.</p></td><td class="confluenceTd"><p><span class="keyword">Station Users</span></p></td></tr><tr><td class="confluenceTd"><p><strong>OverrideMarkup</strong></p></td><td class="confluenceTd"><p>Used to override any mark-up that is selected when producing a Billing Report. Even if the user sets their own mark-up, this setting will take precedence. Specify as a percentage without entering the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPSV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=%"> symbol, as it is not required.</p><p>The value used is 100 + "markup value". For example, if the mark-up required is 32%, the command used would be:</p><p><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1PdmVycmlkZU1hcmt1cCA9IDEzMn0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=OverrideMarkup \= 132"><br /></strong></p><p>Using values less than 100 will result in a mark-down of call charges.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>OverrideSurcharge</strong></p></td><td class="confluenceTd"><p>Used to override any surcharge that is selected when producing a Billing Report. Even if the user sets their own surcharge amount, this setting will take precedence. The currency symbol is not required to be included.</p><p>For example, if a surcharge of 65p is required the command would be:</p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1PdmVycmlkZVN1cmNoYXJnZSA9IDAuNjV9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=OverrideSurcharge \= 0.65"><br /></span></p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>PieColour</strong></p></td><td class="confluenceTd"><p>Specifies the colour to paint each segment in any pie charts. The value should be specified in HTML - HexRGB style, e.g. ff00ff. For the Call Geography report, the # specifies the slice of the pie chart corresponding to its associated dialled number. For example, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1QaWVDb2xvdXI3ID0gZmZmZmZmfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=PieColour7 \= ffffff"> would colour the slice corresponding to mobile numbers to white.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>RawBackupFile</strong></p></td><td class="confluenceTd"><p>See <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNhdmVSYXdCYWNrdXB9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=SaveRawBackup"> above.</p></td><td class="confluenceTd"><p><span class="keyword">\RAWBACKUP.PBX</span></p></td></tr><tr><td class="confluenceTd"><p><strong>RestartDelay</strong></p></td><td class="confluenceTd"><p>Specifies the length of time (seconds) the system has to wait, following a request, before it restarts. Increasing this setting allows more time for tasks such as closing the database.</p></td><td class="confluenceTd"><p><span class="keyword">5</span></p></td></tr><tr><td class="confluenceTd"><p><strong>RPCSecurity</strong></p></td><td class="confluenceTd"><p>Used in conjunction with the Nortel CDRServer connection object, in order to connect to Nortel BCM PBXs. The installation package includes <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1DRFJTZXJ2ZXIuZXhlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=CDRServer.exe"> and attempts to register it. If the initial registration fails, TIM will automatically try to initialise the component itself before using it.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1SUENTZWN1cml0eSA9IDF9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=RPCSecurity \= 1"> is used in order to implement COM security, which is necessary for proper functioning on most systems. Further, connection to the BCM is achieved by the IPScript, using the command:</p><p><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1vbGVjb25uZWN0IENEUlNlcnZlci5DRFJPYmoseHh4fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=oleconnect CDRServer.CDRObj,xxx">, </strong>where <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD14eHh9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=xxx"> is the IP address or LAN hostname of the BCM unit.</p><p>Alternatively, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0laXB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=%ip"> can be used to substitute the IP address of LAN hostname supplied in the application's network set-up screen. The port, username and password fields are not required for connection to the BCM - it requires that the currently logged on user has sufficient privileges to access it via the LAN.</p></td><td class="confluenceTd"><p><span class="keyword">1</span></p></td></tr><tr><td class="confluenceTd"><p><strong>SaveRawBackup</strong></p></td><td class="confluenceTd"><p>It allows you to store an exact copy of the data sent from the PBX.</p></td><td class="confluenceTd"><p><span class="keyword"><span class="keyword">False</span></span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowDBMeter</strong></p></td><td class="confluenceTd"><p>When enabled, displays a database size meter on the main screen with the percentage number to the right of the icon, in the status bar. The icon will fill with red, as a percentage of the max database size (2Gb). When disabled, shows a database icon with a green tick on top.</p><p>See also the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU1heERCU2l6ZX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=MaxDBSize"> option.</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>ShowExtnNamesOnly</strong></p></td><td class="confluenceTd"><p> </p></td><td class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>StartStationUserExtn</strong></p></td><td class="confluenceTd"><p>Sets the beginning of the range at which the system starts to find a spare extension against which to allocate a Station User.</p></td><td class="confluenceTd"><p><span class="keyword">9000</span></p></td></tr><tr><td class="confluenceTd"><p><strong>StatsFor</strong></p></td><td class="confluenceTd"><p>Sets a particular extension group to monitor the Live Statistics function, if enabled. <span> </span>Partial entries are acceptable, e.g. <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1BZG1pbmkqfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Admini*"> would keep statistics for all groups whose name begins with Admini. The default value indicates that statistics should be collated for all extensions.</p></td><td class="confluenceTd"><p><span class="keyword">*</span></p></td></tr><tr><td class="confluenceTd"><p><strong>StripDigits</strong></p></td><td class="confluenceTd"><p>Strip initial <em>n</em> digits from the dialled number.</p></td><td class="confluenceTd"><p><span class="keyword">0</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TCPTimeout</strong></p></td><td class="confluenceTd"><p>Specifies in seconds, how long the system waits for inactivity on the TCP socket when a remote site sends data to the host; the value cannot exceed 60.</p></td><td class="confluenceTd"><p><span class="keyword">5</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TimeStampData</strong></p></td><td class="confluenceTd"><p>When enabled, a timestamp is added to each CDR that is received over an IP-PBX connection. This happens before the local backup is performed, so that old data preserves their dates and times. The default behaviour for this feature is disabled, in order to maintain backward compatibility.</p></td><td class="confluenceTd"><p><span class="keyword">False</span></p></td></tr><tr><td class="confluenceTd"><p><strong>TrackHeaderXXX</strong></p></td><td class="confluenceTd"><p>If the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU11bHRpcGxlSGVhZGVyc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=MultipleHeaders"> within a TDT file is set to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcnVlfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=True">, this will store the headers in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1tYWluLmNmZ30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=main.cfg"> file as <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UcmFja0hlYWRlclhYWH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=TrackHeaderXXX">, where <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1YWFh9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=XXX"> is the filename extension associated with the site sending the data. This is to overcome the previous restriction that only one PBX - in a multiple site configuration - could have used the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRyYWNrSGVhZGVyfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TrackHeader"> feature in its TDT. This way, each header for any PBX that requires it, is stored separately.</p></td><td class="confluenceTd"><p> </p></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>HTTPAuthPair</strong></p></td><td colspan="1" class="confluenceTd"><p>A base64-encoded string containing the username and password needed to access the system's web functions. This is no longer used; it was superseded by the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVVzZXJzICYgUGFzc3dvcmRzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Users & Passwords"> function in R157.</p></td><td colspan="1" class="confluenceTd"><p> </p></td></tr><tr><td class="confluenceTd"><p><strong>ControlPattern</strong></p><p> </p></td><td class="confluenceTd"><p>Allows lower strength license checking. Possible values are <span class="keyword">1</span>, <span class="keyword">2</span> or <span class="keyword">3</span> and relate to the bit-wise settings, as follows:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Bit Number</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p>1</p></td><td class="confluenceTd"><p>Use volume serial number. The user is able to select on which drive the copy protection is applied, e.g. <span> </span>note the backslash, since this is a volume entry</p></td></tr><tr><td class="confluenceTd"><p>2</p></td><td class="confluenceTd"><p>Use physical hard disk serial number. For physical hard disk-only copy protection, avoiding volume changes caused by Terminal Services clients, for example</p></td></tr></tbody></table><p>It is important to only use these features in case of copy protection issues, such as when the user remotely logs on to the machine running the application, through a type of Terminal Services session, which alters volume information.</p></td><td class="confluenceTd"><span class="confluenceTd"><span class="keyword">3</span></span></td></tr><tr><td colspan="1" class="confluenceTd"><p><strong>ControlDrive</strong></p></td><td colspan="1" class="confluenceTd"><p class="western"> </p></td><td colspan="1" class="confluenceTd"><p><span class="keyword">C:\</span></p></td></tr><tr><td class="confluenceTd"><p><strong>DefaultLocalBand</strong></p></td><td class="confluenceTd"><p>User can localise a particular tariff table to a specific band.</p></td><td class="confluenceTd"><p><span class="keyword">Local</span></p></td></tr><tr><td class="confluenceTd"><strong>RoundNextMinute</strong></td><td class="confluenceTd">Indicates whether a call's duration is rounded up the next full minute, for outgoing calls.</td><td class="confluenceTd"><span class="keyword">False</span></td></tr></tbody></table><p> </p><p> </p>
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