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<p>For more flexibility in handling your call data, TIM Professional allows you to update specific properties of your calls, such as destination name, cost or routing information, whilst maintaining the original dates and times the calls have logged with.</p><p>A call refresh operation can be performed on an entire database of calls, or just a portion of them over a selected period.</p><p>To refresh your calls, select <span class="keyword">Tools</span> -> <span class="keyword">Database</span> from the top-left menu and click on the <span class="keyword">Refresh Calls</span> option. </p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjEyMy9yZWZyZXNoaW5nX2NhbGxzXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242123/refreshing_calls_1.png"></p><p>A new window will open, allowing you to select the period over which you want to perform the refresh function, or click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPURvIEFsbCBDYWxsc30&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Do All Calls"> button to refresh all calls stored in the database.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjEyMy9yZWZyZXNoaW5nX2NhbGxzXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242123/refreshing_calls_2.png"></p><p>The status bar will indicate the progress of the operation and when this is complete, the status bar will settle to <span class="keyword">System is idle</span>.</p><p> </p>
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