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<p>TIM Professional allows you to replace the generic name of specific locations with more friendly names wherever they feature throughout the system, e.g. reports, call view etc. For example, if you have an office in Manchester and you would like to see the name of the branch as the destination, rather than the generic location, you can apply the following changes:</p><p>Access the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNldHVwfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Setup"> screen from the main configuration menu and click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUxvY2F0aW9uc30&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Locations"> tab.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTkxMC9jYWxsX2xvY2F0aW9uc18yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241910/call_locations_2.png"></p><p>Enter the number and preferred location name in the fields provided, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUFkZH0&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Add"> button and save the changes.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTkxMC9jYWxsX2xvY2F0aW9ucy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241910/call_locations.png"></p><p class="keyword">If you have a large number of custom location names to add to the system, you can access the <span class="keyword">LOCATIONS.CFG</span> file found within the main program folder and add the details in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPW51bWJlciA9IGZyaWVuZGx5IG5hbWV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=number \= friendly name"> format, as shown below:</p><table class="wysiwyg-macro" data-macro-name="code" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2NvZGV9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>[Call Locations] 01615995999 = Manchester Office 02072652600 = Tri-Line 02072652626 = Tri-Line Technical Support</pre></td></tr></table><p>If a whole DDI range is related to a particular name, you can use wildcards to specify the range, as shown below:</p><table class="wysiwyg-macro" data-macro-name="code" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2NvZGV9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>[Call Locations] 01615995900 = Manchester Switchboard 016159959## = Manchester Office DDI</pre></td></tr></table>
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