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<p>The <span class="reference">Call view</span> screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Professional. The call list is arranged so that the most recent calls are at the top of the list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTc1MC9jYWxsX3ZpZXcucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241750/call_view.png"></p><p>Each call type is colour-coded using a system-wide colour scheme, as follows:</p><ul><li><span style="color: rgb(51,153,102);"><strong>Green</strong></span>: Incoming calls</li><li><span style="color: rgb(0,0,255);"><strong>Blue</strong></span>: Outgoing calls</li><li><strong>Gray</strong>: Internal calls</li><li><span style="color: rgb(255,0,0);"><strong>Red</strong></span>: Abandoned DDI calls (direct dial in)</li></ul><p>Each column header displayed in the <span class="reference">Call view</span> list is described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field name</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Date</strong></td><td class="confluenceTd">The date the call started</td></tr><tr><td class="confluenceTd"><strong>Time</strong></td><td class="confluenceTd">The time the call started</td></tr><tr><td class="confluenceTd"><strong>Extn</strong></td><td class="confluenceTd">The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead</td></tr><tr><td class="confluenceTd"><p><strong>Dialled Number/CLI</strong></p></td><td class="confluenceTd"><p>The information displayed in this field is determined by the type of call:</p><ul><li>for incoming calls, this shows the CLI of the caller, if available</li><li>for incoming internal calls, this shows the extension number that was dialled</li><li>for outgoing calls, this shows the dialled number</li></ul></td></tr><tr><td class="confluenceTd"><p><strong>Destination</strong></p></td><td class="confluenceTd"><p>The information displayed in this field is determined by the type of call:</p><ul><li>for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available</li><li>for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list</li><li>for internal calls, this shows the extension that was dialled</li></ul></td></tr><tr><td class="confluenceTd"><strong>Trunk</strong></td><td class="confluenceTd">The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as <span class="keyword">0</span></td></tr><tr><td class="confluenceTd"><strong>Account</strong></td><td class="confluenceTd">The account code associated with the call, if applicable</td></tr><tr><td class="confluenceTd"><strong>Tariff</strong></td><td class="confluenceTd">The name of the tariff table that was used to cost the call, e.g. BT, C&W</td></tr><tr><td class="confluenceTd"><strong>Duration</strong></td><td class="confluenceTd">The duration of the call (in hours, minutes and seconds)<span class="confluenceTd"> </span></td></tr><tr><td class="confluenceTd"><strong>Cost</strong></td><td class="confluenceTd">The cost of the call, for outgoing calls. For internal and other types of calls that aren't chargeable, the cost column will show <span class="keyword">00.00</span></td></tr></tbody></table>
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