Quick Search
Browse
Pages
Blog
Labels
Attachments
Mail
Advanced
What’s New
Space Directory
Feed Builder
Keyboard Shortcuts
Confluence Gadgets
Log In
Dashboard
TIM Plus
Copy Page
You are not logged in. Any changes you make will be marked as
anonymous
. You may want to
Log In
if you already have an account. You can also
Sign Up
for a new account.
This page is being edited by
.
Paragraph
Paragraph
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Preformatted
Quote
Bold
Italic
Underline
More colours
Strikethrough
Subscript
Superscript
Monospace
Clear Formatting
Bullet list
Numbered list
Outdent
Indent
Align left
Align center
Align right
Link
Table
Insert
Insert Content
Image
Link
Attachment
Symbol
Emoticon
Wiki Markup
Horizontal rule
tinymce.confluence.insert_menu.macro_desc
Info
JIRA Issue
Status
Gallery
Tasklist
Table of Contents
Other Macros
Undo
Redo
Find/Replace
Keyboard Shortcuts Help
<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNT1EZWxldGluZyBhIGNoYW5uZWwgZ3JvdXB8VGFzazE9V2hhdCBpcyBhIGNoYW5uZWwgZ3JvdXA_fFRhc2syPUFkZGluZyBhIGNoYW5uZWwgZ3JvdXB8VGFzazM9Q29uZmlndXJpbmcgYSBjaGFubmVsIGdyb3VwfFRhc2s0PVJlbmFtaW5nIGEgY2hhbm5lbCBncm91cH0&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a channel group?|Task2=Adding a channel group|Task3=Configuring a channel group|Task4=Renaming a channel group|Task5=Deleting a channel group"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a channel group?"></a></pre></td></tr></table><h1>What is a channel group?</h1><p>A channel group is a container of individual channels and is normally named to reflect <span style="font-size: 10.0pt;line-height: 13.0pt;">the type of channel it contains, such as ISDN30, ISDN2, Analogue, etc.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_1.png"></p><h4>The Discovered Channels folder</h4><p><span>A special channel group, <span class="reference">Discovered Channels</span>, is automatically created in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. </span><span>Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and </span><a class="confluence-link" href="/display/plus/Channels#Channels-Movingachannelbetweentwogroups" data-anchor="Moving a channel between two groups" data-linked-resource-id="4817234" data-linked-resource-type="page" data-linked-resource-default-alias="Channels#Moving a channel between two groups" data-base-url="http://localhost:8090">move channels into these new groups</a><span>.</span></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a channel group"></a></pre></td></tr></table><h1>Adding a channel group</h1><p>To add a new channel group to the Directory, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUNoYW5uZWwgZ3JvdXBzfQ&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Channel groups"> tab from the Groups panel and click on the <span class="button">Add</span> button.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_2.png"></p><p>A new window will appear, allowing you to enter the group's name and its associated trunk access code (TAC), if applicable.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_3.png"></p><p>Click on the <span class="button">Add</span> button to add the new group to the Directory.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>If you use synchronisation, such as Cisco AXL, you need not manually configure channel groups, since TIM Plus automatically imports channels from your telephone system, placing them in their respective groups.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a channel group"></a></pre></td></tr></table><h1>Configuring a channel group</h1><p>To configure the properties of a channel group, highlight the group you want to configure and click on the <span class="button">Properties</span> button at the top-right corner of the panel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfNC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_4.png"></p><p>A new window will open, where you can configure the properties of your channel group. Each tab in the <span class="reference">Group properties</span> window is described below:</p><h3>General</h3><p>In the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUdlbmVyYWx9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=General"> tab you can edit the name of the channel group and its associated access code, if applicable.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfcHJvcGVydGllc18xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_properties_1.png"></p><h5>Channels in this group emulate network termination</h5><p>This option only applies if you have enabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario.</p><p><span style="color: rgb(62,63,102);font-size: 1.4em;font-weight: bold;line-height: normal;">Telephony</span></p><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVRlbGVwaG9ueX0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Telephony"> tab gives you the option to exclude the currently-selected group from being logged by TIM Plus. If call recording integration is enabled, you can also exclude calls from being recorded.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfcHJvcGVydGllc18yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_properties_2.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Option</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd">Do not log</td><td class="confluenceTd">Calls for this channel group will not be logged by TIM Plus. In addition, if integrated call recording is in use, no audio recordings will be available</td></tr><tr><td class="confluenceTd">Do not record calls</td><td class="confluenceTd">Calls for this channel group will not be recorded, if integrated call recording is in use</td></tr><tr><td colspan="1" class="confluenceTd">Exclude channels from call statistics</td><td colspan="1" class="confluenceTd">Collection of statistics will not be performed for this channel group</td></tr></tbody></table><h3>Tariff</h3><p>The <span class="tab">Tariff</span> tab gives you the ability to select a default tariff table to use, when costing calls for this channel group.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfcHJvcGVydGllc18zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_properties_3.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke tariffs can also be provided on request.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Renaming a channel group"></a></pre></td></tr></table><h1>Renaming a channel group</h1><p>To rename a channel group, locate it in the Directory and click on the <span class="button">Properties</span> tab.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfNC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_4.png"></p><p>A new window will open, where you can specify a new name for the group. Click <span class="button">Save</span> to apply the changes.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfcHJvcGVydGllc180LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_properties_4.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Deleting a channel group"></a></pre></td></tr></table><h1>Deleting a channel group</h1><table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>When you delete a channel group, you are deleting all the information contained within that group, including all channels and the calls associated with those channels!</p></td></tr></table><p>To remove a channel group from the Directory, select the group you want to remove and click on the <span class="button"> Properties</span> button. In the <span class="reference">Channel properties</span> window that will open, click on the <span class="button">Delete</span> button to remove the channel from the Directory; a confirmation will be required, to prevent users being deleted accidentally.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkzL2NoYW5uZWxfZ3JvdXBfcHJvcGVydGllc181LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817893/channel_group_properties_5.png"></p><p> </p>
Attachments
Labels
Location
< Edit
Preview >
Loading…
Save
Cancel
Next hint
search
attachments
weblink
advanced