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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNT1EZWxldGluZyBhIHVzZXIgZ3JvdXB8VGFzazE9V2hhdCBpcyBhIHVzZXIgZ3JvdXA_fFRhc2syPUFkZGluZyBhIHVzZXIgZ3JvdXB8VGFzazM9Q29uZmlndXJpbmcgYSB1c2VyIGdyb3VwfFRhc2s0PVJlbmFtaW5nIGEgdXNlciBncm91cH0&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a user group?|Task2=Adding a user group|Task3=Configuring a user group|Task4=Renaming a user group|Task5=Deleting a user group"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a user group?"></a></pre></td></tr></table><h1>What is a user group?</h1><p>A user group is a container of individual users, and together they mimic the organisational structure of your company, enabling you to run reports on, and <a class="confluence-link" href="/display/plus/Configuring+a+web+user#Configuringawebuser-ConfiguringawebusersDirectoryaccess" data-anchor="Configuring a web user's Directory access" data-linked-resource-id="12588112" data-linked-resource-type="page" data-linked-resource-default-alias="Configuring a web user#Configuring a web user's Directory access" data-base-url="http://localhost:8090">restrict access</a> to, parts of the TIM Plus directory.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_1.png"></p><p><span style="color: rgb(70,71,114);font-size: 1.2em;font-weight: bold;line-height: normal;">The Discovered Users folder</span></p><p><span style="font-size: 10.0pt;line-height: 13.0pt;">A special user group, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPURpc2NvdmVyZWQgVXNlcnN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Discovered Users">, is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. </span><span style="font-size: 10.0pt;line-height: 13.0pt;">Over time, when all possible users have been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and </span><a class="confluence-link" href="/display/plus/Users#Users-Movingauserbetweentwogroups" data-anchor="Moving a user between two groups" data-linked-resource-id="4817235" data-linked-resource-type="page" data-linked-resource-default-alias="Users#Moving a user between two groups" data-base-url="http://localhost:8090">move users into these new groups</a><span style="font-size: 10.0pt;line-height: 13.0pt;">.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX2Rpc2N2X3VzZXJzLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_discv_users.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a user group"></a></pre></td></tr></table><h1>Adding a user group</h1><p>To add a new user group to the Directory, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVVzZXIgZ3JvdXBzfQ&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=User groups"> tab from the Groups panel and click on the <span class="button">Add</span> button.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_6.png"></p><p>A new window will appear, allowing you to add the name of the group and its associated pilot/hunt group number, if applicable.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_2.png"></p><p>Click on the <span class="button">Add</span> button to add the new group to the Directory.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>If you use synchronisation, such as Cisco AXL, you need not manually configure user groups, since TIM Plus automatically imports users from your telephone system, placing them in their respective groups.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a user group"></a></pre></td></tr></table><h1>Configuring a user group</h1><p>To configure the properties of a user group, highlight the group you want to configure and click on the <span class="button">Properties</span> button at the top-right corner of the panel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_3.png"></p><p>A new window will open, where you can configure the properties of the user group. Each tab in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUdyb3VwIHByb3BlcnRpZXN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Group properties"> window is described below:</p><h4>General</h4><p>In the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUdlbmVyYWx9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=General"> tab you can edit the name of the user group and its associated pilot/hunt group number, if applicable.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX2dlbmVyYWwucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_general.png"></p><h4>Telephony</h4><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVRlbGVwaG9ueX0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Telephony"> tab gives you the option to exclude the currently-selected group from being logged by TIM Plus. If call recording integration is enabled, you can also exclude calls from being recorded.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX3RlbGVwaG9ueS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_telephony.png"></p><p>The following options can be enabled or disabled in this panel:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Option</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd">Do not log</td><td class="confluenceTd">Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is used, no audio recordings will be available</td></tr><tr><td class="confluenceTd">Do not record calls</td><td class="confluenceTd">Calls to and from this user group will not be recorded, if integrated call recording is in use</td></tr><tr><td colspan="1" class="confluenceTd">Exclude users from call statistics</td><td colspan="1" class="confluenceTd">Collection of statistics will not be performed for calls to and from this user group</td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Your software license user capacity does not include users inside groups whose <span class="keyword">Do not log</span> option is enabled.</p></td></tr></table><h2>Alarms</h2><p>TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX2FsYXJtcy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_alarms.png"></p><h5>Dialled number alarm</h5><p>An alarm can be activated when a full or partial number is dialled by any user within the selected group. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be <span class="keyword">00, 020, 020726526, 02072652600</span>.</p><h5>Cost alarm</h5><p>An alarm can be activated when a call made by any user within the selected group exceeds a specific cost.</p><h5>Duration alarm</h5><p>An alarm can be activated when a call made by any user within the selected group exceeds a predetermined duration, measured in seconds.</p><h5>Missed call alarm</h5><p>E-mail notifications of missed calls can be activated for users in the selected group, by ticking the <span class="keyword">Enable missed call alarms for this site</span> option.</p><h5>Delivering the alarm notification</h5><p>To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses, separate each one with a semicolon.</p><h2>Charge</h2><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUNoYXJnZX0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Charge"> tab gives you the ability to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX2NoYXJnZS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_charge.png"></p><h2>Tariff</h2><p>The <span class="tab">Tariff</span> tab gives you the ability to select a default tariff table to use when costing calls made by users in this group.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzX3RhcmlmZi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_tariff.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Renaming a user group"></a></pre></td></tr></table><h1>Renaming a user group</h1><p>To rename a user group, locate it in the Directory and click on the <span class="button">Properties</span> button.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_3.png"></p><p>A new window will open, where you can specify a new name for the group. Click <span class="button">Save</span> to apply the changes.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL3VzZXJfZ3JvdXBzXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/user_groups_4.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Deleting a user group"></a></pre></td></tr></table><h1>Deleting a user group</h1><table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>When you delete a user group, you are deleting all the information contained within that group, including all users and calls associated with those users!</p></td></tr></table><p>To delete a user group from the Directory, select the group you want to remove and click on the <span class="button">Properties</span> button.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3ODkxL2RlbGV0aW5nX2dyb3VwXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817891/deleting_group_1.png"></p><p>The <span class="reference">Group properties</span> window will appear. Click on the <span class="button">Delete site</span> tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.</p><p> </p>
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