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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1XaGF0IGlzIGEgc3RhdHMgYWxhcm0_fFRhc2syPUFkZGluZyBhIHN0YXRzIGFsYXJtfFRhc2szPUNvbmZpZ3VyaW5nIGEgc3RhdHMgYWxhcm18VGFzazQ9RGVsZXRpbmcgYSBzdGF0cyBhbGFybX0&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a stats alarm?|Task2=Adding a stats alarm|Task3=Configuring a stats alarm|Task4=Deleting a stats alarm"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a stats alarm?"></a></pre></td></tr></table><h1>What is a stats alarm?</h1><p>Stats alarms are alarms that can be added to a selected stats collection point in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.</p><p>Call statistics alarms are simply a variation of the standard "alarm" directory object and provide an additional means of keeping a tab on call patterns.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a stats alarm"></a></pre></td></tr></table><h1>Adding a stats alarm</h1><p>To add a stats alarm, go to the Live stats screen, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVN0YXRzIGFsYXJtc30&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Stats alarms"> tab and click on the <span class="button">Add</span> button at the top-right corner of the screen, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_1.png"></p><p>A new window will open, allowing you to configure the properties of your stats alarm. Each tab displayed in this window is described below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_2.png"></p><h2>General</h2><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUdlbmVyYWx9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=General"> tab allows you to name the alarm object and select the stats point you want the alarm to monitor.</p><h5>Name</h5><p>Enter a name for the alarm in the text box provided, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NlbGVjdGlvbl9tYWNybzpWYWx1ZT1CdXN5IENoYW5uZWxzfFNlbGVjdGlvbj1OYW1lfQ&locale=en_GB&version=2" data-macro-name="selection_macro" data-macro-parameters="Selection=Name|Value=Busy Channels"></p><h5>Stats point</h5><p>To select the stats point you want the alarm to monitor, click on the <span class="button">Find</span> button. A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to use resides. To select the stats point, click on the <img class="confluence-embedded-image icon confluence-external-resource" src="http://docs.tri-line.com:8090/download/attachments/4817211/tick_button.png" data-image-src="http://docs.tri-line.com:8090/download/attachments/4817211/tick_button.png"> icon alongside it, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_3.png"></p><h2>Criteria</h2><p>This section allows you to choose the criteria that calls must match in order to activate the alarm. The criteria available for selection are described below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc180LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_4.png"></p><h5>Count</h5><p>The alarm will be triggered when the <strong>call count</strong> of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value, e.g. when busy channels equals 10 or busy channels > 10.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MTB8VmFsdWUxPUNvdW50fFZhbHVlMj1ncmVhdGVyIHRoYW4gfQ&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Count|Value2=greater than |Value3=10"></p><h5>Total duration</h5><p>The alarm will be triggered when the <strong>total duration</strong>, exceeds, is less than or equal to a predetermined value, e.g. when call duration is greater than 3600 seconds (1 hour).</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MTgwMDB8VmFsdWUxPVRvdGFsIGR1cmF0aW9ufFZhbHVlMj1ncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Total duration|Value2=greater than|Value3=18000"></p><h5>Average duration</h5><p>The alarm will be triggered when the <strong>average duration</strong> meets, exceeds, is less than or equal to a predetermined value, e.g. when average call duration is less than 1 minute.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9NjB8VmFsdWUxPUF2ZXJhZ2UgZHVyYXRpb258VmFsdWUyPWxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Average duration|Value2=less than|Value3=60"></p><h5>Minimum duration</h5><p>The alarm will be triggered when the <strong>minimum duration</strong> meets, exceeds, is less than or equal to a predetermined value, e.g. when minimum duration equals 20 seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MjB8VmFsdWUxPU1pbmltdW0gZHVyYXRpb258VmFsdWUyPWVxdWFsc30&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Minimum duration|Value2=equals|Value3=20"></p><h5>Maximum duration</h5><p>The alarm will be triggered when the <strong>maximum duration</strong> meets, exceeds, is less than or equal to a predetermined value, e.g. when maximum call duration is greater than 1 hour.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MzYwMHxWYWx1ZTE9TWF4aW11bSBkdXJhdGlvbnxWYWx1ZTI9Z3JlYXRlciB0aGFufQ&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Maximum duration|Value2=greater than|Value3=3600"></p><h5>Total response</h5><p>The alarm will be triggered when the <strong>total response</strong> time exceeds, equals, is less than or is or equal to a predetermined value, e.g. total response time exceeds 30 seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MzB8VmFsdWUxPVRvdGFsIHJlc3BvbnNlfFZhbHVlMj1ncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Total response|Value2=greater than|Value3=30"></p><h5>Average response</h5><p>The alarm will be triggered when the <strong>average response</strong> time exceeds, equals, is less than or is equal to a predetermined value, e.g. average response time exceeds 20 seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MjB8VmFsdWUxPUF2ZXJhZ2UgcmVzcG9uc2V8VmFsdWUyPWdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Average response|Value2=greater than|Value3=20"></p><h5>Minimum response</h5><p>The alarm will be triggered when the <strong>minimum response</strong> time exceeds, equals, is less than or is equal to a predetermined value, e.g. minimum response time equals 2 seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MnxWYWx1ZTE9TWluaW11bSByZXNwb25zZXxWYWx1ZTI9ZXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Minimum response|Value2=equals|Value3=2"></p><h5>Maximum response</h5><p>The alarm will be triggered when the <strong>maximum response</strong> time exceeds, equals, is less than or is equal to a pre-determined value, e.g. maximum response time exceeds 20 seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MjB8VmFsdWUxPU1heGltdW0gcmVzcG9uc2V8VmFsdWUyPWdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Maximum response|Value2=greater than|Value3=20"></p><h5>Total cost</h5><p>The alarm will be triggered when the <strong>total cost</strong> exceeds, equals, is less than or is equal to a predetermined value, e.g. total cost exceeds £100.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MTAwfFZhbHVlMT1Ub3RhbCBjb3N0fFZhbHVlMj1ncmVhdGVyfQ&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Total cost|Value2=greater|Value3=100"></p><h5>Average cost</h5><p>The alarm will be triggered when the<strong> average cost</strong> exceeds, equals, is less than or is equal to a predetermined value, e.g. average cost exceeds £2.00.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MnxWYWx1ZTE9QXZlcmFnZSBjb3N0fFZhbHVlMj1ncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Average cost|Value2=greater than|Value3=2"></p><h5>Minimum cost</h5><p>The alarm will be triggered when the <strong>minimum cost</strong> exceeds, equals, is less than or is equal to a predetermined value, e.g. minimum cost equals £1.00.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MXxWYWx1ZTE9TWluaW11bSBjb3N0fFZhbHVlMj1lcXVhbHN9&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Minimum cost|Value2=equals|Value3=1"></p><h5>Maximum cost</h5><p>The alarm will be triggered when <strong>maximum cost</strong> exceeds, equals, is less than or is equal to a predetermined value, e.g. maximum cost exceeds £10.00.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MTB8VmFsdWUxPU1heGltdW0gY29zdHxWYWx1ZTI9Z3JlYXRlciB0aGFufQ&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Maximum cost|Value2=greater than|Value3=10"></p><h5>Concurrency</h5><p>The alarm will be triggered when the <strong>call concurrency</strong> exceeds, equals, is less than or is equal to a predetermined value, e.g. total number of simultaneous calls exceeds 20.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N0YXRzX2FsYXJtczpWYWx1ZTM9MjB8VmFsdWUxPUNvbmN1cnJlbmN5fFZhbHVlMj1ncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="stats_alarms" data-macro-parameters="Value1=Concurrency|Value2=greater than|Value3=20"></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc181LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_5.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>When adding multiple selection criteria, you are given the option to trigger an alarm when ALL or ANY of the criteria are met.</p></td></tr></table><h2>Notification</h2><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPU5vdGlmaWNhdGlvbn0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Notification"> tab allows you to set up an email alert when any of the above-mentioned alarms are triggered.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc182LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_6.png"></p><p>To send the notification to multiple email addresses, separate each entry with a semicolon.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc183LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_7.png"></p><p>You can also customise the email notification by adding a subject and/or a message in the boxes provided, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc184LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_8.png"></p><p>Once you have configured all the settings, click on the <span class="button">Add</span> button to add your alarm to the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXRzIGFsYXJtfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Stats alarm"> list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc185LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_9.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a stats alarm"></a></pre></td></tr></table><h1 class="plugin_pagetree_childtoggle_container"><span class="plugin_pagetree_children_span">Configuring a stats alarm </span></h1><p>To configure a stats alarm, select it from the existing list and click on the <span class="button">Properties</span> button at the top-right corner of the screen, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18xMC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_10.png"></p><p>A new window will open, where you can <a class="confluence-link" href="#General" data-anchor="General" data-linked-resource-default-alias="General" data-base-url="http://localhost:8090">edit the properties of the stats alarm</a>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18xMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_11.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Deleting a stats alarm"></a></pre></td></tr></table><h1>Deleting a stats alarm</h1><p>To delete a stats alarm, select it from the list and click on the <span class="button">Properties</span> button at the top-right corner of the screen. In the new window that opens, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPURlbGV0ZX0&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Delete"> button to remove the alarm from the system.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3NTkyL3N0YXRzX2FsYXJtc18xMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817592/stats_alarms_12.png"></p><p> </p>
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