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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydF9zdW1tYXJ5OlRhc2sxPUludHJvZHVjdGlvbnxUYXNrMj1SdW5uaW5nIHRoZSByZXBvcnR8VGFzazM9Q3JlYXRpbmcgdGhlIHJlcG9ydHxUYXNrND1UaGUgcmVwb3J0J3MgcmVzdWx0c30&locale=en_GB&version=2" data-macro-name="report_summary" data-macro-parameters="Task1=Introduction|Task2=Running the report|Task3=Creating the report|Task4=The report's results"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Introduction"></a></pre></td></tr></table><h1>Introduction</h1><p>The Unused Devices report identifies any users and channels that haven't been utilised in a given period of time. It is useful for identifying telephone handsets that can be safely reallocated to other users or which channels are no longer used.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjYxL3VudXNlZF9kZXZpY2VzXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817261/unused_devices_1.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Running the report"></a></pre></td></tr></table><h1>Running the report</h1><p class="reference">On the <span class="reference">Reports</span> screen, select the <span class="reference">Unused devices</span> report from the left-hand pane and click the <span class="button">Select this report</span> button.</p><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjYxL3VudXNlZF9kZXZpY2VzXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817261/unused_devices_2.png"></p><p>A new window will appear, where you can set the parameters of your report.</p><h3>Selecting the reporting period</h3><p>For each report, you must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjQ0L3BlcmlvZF9nZW5lcmFsLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817244/period_general.png"></p><p>There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Period</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Today</strong></td><td class="confluenceTd">The start and end dates are set to the current date. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>Yesterday</strong></td><td class="confluenceTd">The start and end dates are set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>This week</strong></td><td class="confluenceTd">The start date is set to the first day of the current week (normally Monday). The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td></tr><tr><td class="confluenceTd"><strong>Last week</strong></td><td class="confluenceTd">The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>This month</strong></td><td class="confluenceTd">The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td></tr><tr><td class="confluenceTd"><strong>Last month</strong></td><td class="confluenceTd">The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td></tr><tr><td class="confluenceTd"><strong>This year</strong></td><td class="confluenceTd">The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td></tr><tr><td class="confluenceTd"><strong>All calls</strong></td><td class="confluenceTd">The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively.</td></tr></tbody></table><p>In addition to the presets described above, it is possible to specify a custom reporting period by choosing <span class="keyword">Custom period</span> from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVBlcmlvZH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Period"> drop-down list and specifying your own <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXJ0IGRhdGV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Start date">, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXJ0IHRpbWV9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Start time">, <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUVuZCBkYXRlfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=End date"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUVuZCB0aW1lfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=End time"> of the period you want to report on.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjQ1L2FjY291bnRfc3VtbWFyeV8zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817245/account_summary_3.png"></p><p>Once you have set the reporting period, click on the <span class="button">Next</span> button to set additional report parameters and options, or select the <span class="button">Finish</span> button to run the report immediately.</p><h3>Selecting the reporting entity</h3><p>The <span class="reference">Reporting entity</span> parameter allows you to select the part of your organisation whose calls the report should include, e.g. a site, a group or an individual user.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjQ0L2VudGl0eV9nZW5lcmFsLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817244/entity_general.png"></p><h5>Site</h5><p>To report on a particular site, select it from the drop-down list or select <span class="keyword">All sites</span> .</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXI6RmlsdGVyPVNpdGV8VmFsdWU9QWxsIHNpdGVzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter" data-macro-parameters="Filter=Site|Value=All sites"></p><h5>Group</h5><p>If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXI6RmlsdGVyPUdyb3VwfFZhbHVlPUFsbCBncm91cHN9&locale=en_GB&version=2" data-macro-name="reporting_filter" data-macro-parameters="Filter=Group|Value=All groups"></p><h5>User</h5><p>If both a site and group have been selected, you can further limit the report's results to include only calls involving a particular user, by selecting that user from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXI6RmlsdGVyPVVzZXJ8VmFsdWU9QWxsIHVzZXJzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter" data-macro-parameters="Filter=User|Value=All users"></p><table class="wysiwyg-macro" data-macro-name="tip" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3RpcH0&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.</p></td></tr></table><p>Once you have selected the scope of your report, click on the <span class="button">Next</span> button to set additional report parameters and options, or to run the report immediately, click the <span class="button">Finish</span> button.</p><h3>Selecting the report options</h3><p>You can limit the results of your report by choosing one or more of the following filters:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjYxL3VudXNlZF9kZXZpY2VzX29wdGlvbnMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817261/unused_devices_options.png"></p><h5>Show "Do not log" devices</h5><p>Tick this box if you would like to include devices whose status is set to not log calls.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb246T3B0aW9uPVNob3cgIkRvIG5vdCBsb2ciIGRldmljZXN9&locale=en_GB&version=2" data-macro-name="reporting_option" data-macro-parameters="Option=Show "Do not log" devices"></p><h5>Sort order</h5><p>Choose from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNvcnQgb3JkZXJ9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Sort order"> drop-down list whether you want the results of your report to appear in ascending or descending order.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXI6RmlsdGVyPVNvcnQgb3JkZXJ8VmFsdWU9QXNjZW5kaW5nfQ&locale=en_GB&version=2" data-macro-name="reporting_filter" data-macro-parameters="Filter=Sort order|Value=Ascending"></p><h5>Sort results by</h5><p>To sort your report's results by a particular column, select it from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNvcnQgcmVzdWx0cyBieX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Sort results by"> drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXI6RmlsdGVyPVNvcnQgcmVzdWx0cyBieXxWYWx1ZT1EYXRlICYgdGltZX0&locale=en_GB&version=2" data-macro-name="reporting_filter" data-macro-parameters="Filter=Sort results by|Value=Date & time"></p><p><span style="color: rgb(54,55,90);font-size: 1.6em;font-weight: bold;line-height: normal;">Selecting the report format</span></p><p><span style="color: rgb(54,55,90);font-size: 1.6em;font-weight: bold;line-height: normal;"> </span><span style="font-size: 10.0pt;line-height: 13.0pt;">This section allows you to choose the media format of your completed report. The formats available are </span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVdlYn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Web"><span style="font-size: 10.0pt;line-height: 13.0pt;">, </span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVBERn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=PDF"><span style="font-size: 10.0pt;line-height: 13.0pt;">, </span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUV4Y2VsfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Excel"><span style="font-size: 10.0pt;line-height: 13.0pt;">, </span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNTVn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=CSV"><span style="font-size: 10.0pt;line-height: 13.0pt;"> and </span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVhNTH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=XML"><span style="font-size: 10.0pt;line-height: 13.0pt;">.</span></p><p>More details about each report format are available in the <a class="confluence-link" href="/display/plus/Setting+the+report+formats" data-linked-resource-id="4817142" data-linked-resource-type="page" data-linked-resource-default-alias="Setting the report formats" data-base-url="http://localhost:8090">Setting the report format</a> section above.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Creating the report"></a></pre></td></tr></table><h1>Creating the report</h1><p>When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPVJ1biBub3d9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Run now"> button, or <a class="confluence-link" href="/display/plus/Scheduling+reports" data-linked-resource-id="4817134" data-linked-resource-type="page" data-linked-resource-default-alias="Scheduling reports" data-base-url="http://localhost:8090">schedule it for future delivery</a>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjQ0L2NyZWF0aW5nX3RoZV9yZXBvcnQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817244/creating_the_report.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="The report's results"></a></pre></td></tr></table><h1>The report's results</h1><p>Below is an example of this report's output in <span class="reference">Web</span> format, showing both unused users and unused channels:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjYxL3VudXNlZF9kZXZpY2VzXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817261/unused_devices_1.png"></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjYxL3VudXNlZF9kZXZpY2VzXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817261/unused_devices_3.png"></p><p>The <span class="reference">Web</span> format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the <span class="reference">About this report</span> link at the top-right corner of the page, you can review any filters and options that have been applied to the report.</p><p>As with all reports produced by TIM Plus, each page of the report includes the following information:</p><ul><li>the report's title</li><li>the date and time that the report was generated</li><li>the name of the report, if applicable</li></ul><p>The results will display as a paginated list of unused devices with each type of device being grouped in its own tab:</p><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVVzZXJzfQ&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Users"> tab shows the following information:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Header</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Name</strong></td><td class="confluenceTd">The name of the user</td></tr><tr><td class="confluenceTd"><strong>ID</strong></td><td class="confluenceTd">The extension number associated with the user</td></tr><tr><td class="confluenceTd"><strong>Email</strong></td><td class="confluenceTd">The e-mail address associated with the user</td></tr><tr><td class="confluenceTd"><strong>DDI</strong></td><td class="confluenceTd">The DDI associated with the user, if available</td></tr><tr><td class="confluenceTd"><strong>Mobile</strong></td><td class="confluenceTd">The mobile number associated with the user, if available</td></tr></tbody></table><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUNoYW5uZWxzfQ&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Channels"> tab shows the following information:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Header</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Name</strong></td><td class="confluenceTd">The name of the channel</td></tr><tr><td class="confluenceTd"><strong>ID</strong></td><td class="confluenceTd">The ID associated with the channel</td></tr></tbody></table><p>To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNDgxNzI0NC9icmVhZGNydW1iLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/4817244/breadcrumb.png"></p><p> </p><p> </p><p> </p>
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