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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNj1EZWxldGluZyBhIGNoYW5uZWx8VGFzazU9TW92aW5nIGEgY2hhbm5lbCBiZXR3ZWVuIHR3byBncm91cHN8VGFzazE9T3ZlcnZpZXd8VGFzazI9RmluZGluZyBhIGNoYW5uZWx8VGFzazM9QWRkaW5nIGEgY2hhbm5lbHxUYXNrND1FZGl0aW5nIGEgY2hhbm5lbCdzIHByb3BlcnRpZXN9&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=Overview|Task2=Finding a channel|Task3=Adding a channel|Task4=Editing a channel's properties|Task5=Moving a channel between two groups|Task6=Deleting a channel"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Overview"></a></pre></td></tr></table><h1>Overview</h1><p>Channels are system objects representing your telephone lines. When you first configure TIM Plus, your channels are automatically harvested from the data received from the phone system, into a folder named <span class="reference">Discovered Channels</span>. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new channel groups, if preferred.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Finding a channel"></a></pre></td></tr></table><h1>Finding a channel</h1><p>To locate a channel in the Directory, select the <span class="button">Directory</span> tab and click on the <span class="button">Find</span> button at the top-right corner of the Contents panel, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_1.png"></p><p>In the new window that opens, enter the name or ID of the channel you are looking for, then click on the <span class="button">Search</span> button. The results will appear in the same window, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_2.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a channel"></a></pre></td></tr></table><h1>Adding a channel</h1><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Before adding a new channel to the system, check that it doesn't already exist, by searching for it in the Directory.</p></td></tr></table><p>To manually add a channel to the system, click on the <span class="button">Directory</span> tab and select the group<span class="reference"> </span>where you want the new channel to be added, then click on the <span class="button">Add new</span> button at the top-right corner of the Contents panel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_3.png"></p><p>A new window will open, allowing you to configure the properties of the channel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_4.png"></p><p>Once you have configured the properties of the channel, click on the <span class="button">Add</span> button, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzUucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_5.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Editing a channel's properties"></a></pre></td></tr></table><h1>Editing a channel's properties</h1><p>To edit the properties of a channel, select it and click on the <span class="button">Properties</span> button at the top-right corner of the Contents panel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_6.png"></p><p>A new window will open, allowing you to edit the properties of the channel. Click <span class="button">Save</span> to apply the changes.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzcucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_7.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Moving a channel between two groups"></a></pre></td></tr></table><h1 class="pagetitle">Moving a channel between two groups</h1><p>Follow the steps below to move a channel from one group to another.</p><ol><li>Click on the <span class="button">Directory</span> tab and select the group which contains the channel you want to move.</li><li>Select the channel, by ticking the box alongside it. The top-left panel of the screen will temporarily change to a <span class="reference">Move items</span> panel containing the selected channel.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzgucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_8.png"></li><li>Next, select the destination group that you want the channel to be moved into, and click on the <span class="button no_margin"> Move</span> button.</li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre> <a id="Deleting a channel"></a></pre></td></tr></table><h1>Deleting a channel</h1><table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p><span>When you delete a channel, you are also deleting the calls associated with that channel!</span></p></td></tr></table><p>To delete a channel from the system, select it and click on the <span class="button">Properties</span> button at the top-right corner of the Contents panel:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_6.png"></p><p>In the <span class="reference">Channel properties</span> window that will open, click on the <span class="button">Delete</span> button to remove the channel from the Directory; a confirmation will be required, to prevent channels being deleted accidentally.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjM0L2NoYW5uZWxzXzEwLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817234/channels_10.png"></p><p> </p>
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