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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNj1TdGF0cyBwb2ludCAtIG92ZXJ2aWV3IHZpZGVvfFRhc2s1PURlbGV0aW5nIGEgc3RhdHMgcG9pbnR8VGFzazE9V2hhdCBpcyBhIHN0YXRzIHBvaW50P3xUYXNrMj1BZGRpbmcgYSBzdGF0cyBwb2ludHxUYXNrMz1Db25maWd1cmluZyBhIHN0YXRzIHBvaW50fFRhc2s0PUV4Y2x1ZGluZyBhIHVzZXIgZnJvbSBhIHN0YXRzIHBvaW50IH0&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a stats point?|Task2=Adding a stats point|Task3=Configuring a stats point|Task4=Excluding a user from a stats point |Task5=Deleting a stats point|Task6=Stats point - overview video"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a stats point?"></a></pre></td></tr></table><h1>What is a stats point?</h1><p>A statistics collection point (stats point) object is a mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjA3L3N0YXRzX3BvaW50cy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817207/stats_points.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a stats point"></a></pre></td></tr></table><h1>Adding a stats point</h1><p>To add a stats point, select the <span class="button">Live stats</span> tab and click on the <span class="button">Stats points</span> button.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>There is no limit to the number of stats points allowed in TIM Plus.</p></td></tr></table><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_2.png"></p><p>A new window will open, where you can<span class="confluence-link"> </span><span class="confluence-link"><span class="confluence-link"><a class="confluence-link" href="#Configuring a stats point" data-anchor="Configuring a stats point" data-linked-resource-default-alias="Configuring a stats point" data-base-url="http://localhost:8090">configure the properties of your stats point</a></span></span>. Once you have entered all the parameters, click on the <span class="button">Add</span> button to add the new stats point to the list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_3.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a stats point"></a></pre></td></tr></table><h1>Configuring a stats point</h1><p>To configure or edit a stats collection point, select it from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXRzIHBvaW50c30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Stats points"> list and click on the <span class="button">Properties</span> button at the top-right corner of the panel, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_4.png"></p><p>A new window will open, allowing you to configure the properties of your stats point object. Each tab in this window will be explained below:</p><h3>General properties</h3><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUdlbmVyYWx9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=General"> tab allows to configure the general properties of your stats collection point, such as name, entity, subject or reset frequency:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzUucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_5.png"></p><h5>Name</h5><p>Enter or edit the name of your stats collection point.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NlbGVjdGlvbl9tYWNybzpWYWx1ZT1Mb25kb24gRGFpbHkgU3RhdHN8U2VsZWN0aW9uPU5hbWV9&locale=en_GB&version=2" data-macro-name="selection_macro" data-macro-parameters="Selection=Name|Value=London Daily Stats"></p><h5>Site</h5><p>If you want your stats point to include calls from one site only, select the site from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2Ryb3BfZG93bl9saXN0OlZhbHVlPUxvbmRvbnxTZWxlY3Rpb249U2l0ZX0&locale=en_GB&version=2" data-macro-name="drop_down_list" data-macro-parameters="Selection=Site|Value=London"></p><h5>Group</h5><p>If you have selected a site and want your stats point to include only calls from one particular user group within that site, select the group from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2Ryb3BfZG93bl9saXN0OlZhbHVlPUFjY291bnRzfFNlbGVjdGlvbj1Hcm91cH0&locale=en_GB&version=2" data-macro-name="drop_down_list" data-macro-parameters="Selection=Group|Value=Accounts"></p><h5>User</h5><p>If you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2Ryb3BfZG93bl9saXN0OlZhbHVlPShBbGwgdXNlcnMpfFNlbGVjdGlvbj1Vc2Vyc30&locale=en_GB&version=2" data-macro-name="drop_down_list" data-macro-parameters="Selection=Users|Value=(All users)"></p><h5>Subject</h5><p>The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2Ryb3BfZG93bl9saXN0OlZhbHVlPUNoYW5uZWwgZ3JvdXB8U2VsZWN0aW9uPVN1YmplY3R9&locale=en_GB&version=2" data-macro-name="drop_down_list" data-macro-parameters="Selection=Subject|Value=Channel group"></p><h5>Reset frequency</h5><p>Choose when to reset your stats point, by entering the date and time in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXJ0aW5nIGZyb219&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Starting from"> section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_6.png"></p><h5>Last reset period data</h5><p>This option allows you to keep a copy of the previous stats for comparison purposes, e.g. if you want to compare today's stats with yesterday's. Select the tick-box provided to enable this feature.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzcucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_7.png"></p><p>In the example below, the stats point is set for all users of the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUFjY291bnRzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Accounts"> team in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUxvbmRvbn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=London"> site, and it resets every day.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2V4YW1wbGUucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_example.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Because there is no limit on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly.</p></td></tr></table><h2>Exclusions</h2><p>If you want to exclude certain call types from your statistics, click on the <span class="button">Exclusions</span> tab and tick the box against the type of calls you don't want to include in your stats point.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2V4Y2x1c2lvbnMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_exclusions.png"></p><p>The example below shows an exclusion set for <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRyYW5zZmVyIGFiYW5kb25lZH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Transfer abandoned"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUludGVybmFsIG5vdCBjb25uZWN0ZWR9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Internal not connected"> calls.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2V4Y2x1c2lvbnNfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_exclusions_2.png"></p><h2>Contents</h2><p class="reference">The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUNvbnRlbnRzfQ&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Contents"> tab allows you to check whether call stats are being collected by TIM Plus, and it is generally used for troubleshooting purposes.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2NvbnRlbnRzLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_contents.png"></p><p>Click on the <span class="button">Refresh</span> button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the <span class="button">Reset</span> button, you can clear the statistics and reload them for the period that they cover, e.g. last week.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Excluding a user from a stats point"></a></pre></td></tr></table><h1 class="plugin_pagetree_childtoggle_container"><span class="plugin_pagetree_children_span">Excluding a user from a stats point </span></h1><div class="plugin_pagetree_children_content">Follow the instructions below to exclude a user from a stats collection point, e.g. exclude the sales manager from the sales team stats:</div><div class="plugin_pagetree_children_content"><ol><li>Search the Directory to <a class="confluence-link" href="/display/plus/Users#Users-Findingauser" data-anchor="Finding a user" data-linked-resource-id="4817235" data-linked-resource-type="page" data-linked-resource-default-alias="Users#Finding a user" data-base-url="http://localhost:8090">locate the user</a> you want to exclude from your stats.</li><li>Select the user and click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPVByb3BlcnRpZXN9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Properties"> tab.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2V4Y2x1ZGVfdXNlci5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_exclude_user.png"></li><li>A new window will appear. Click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVRlbGVwaG9ueX0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Telephony"> tab and tick the <span class="reference">Exclude this user from call statistics</span> box. <br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2V4Y2x1ZGVfdXNlcl8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_exclude_user_2.png"></li><li>Click on the <span class="button">Save</span> button to apply the changes.</li></ol><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>To perform the steps below you need administrative privileges to be able to access the Directory and the user properties.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Deleting a stats point"></a></pre></td></tr></table><h1><span class="plugin_pagetree_children_span">Deleting a stats point</span></h1></div><p>To delete a stats point, select it from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXRzIHBvaW50c30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Stats points"> list and click on the<span class="button">Properties</span> button at the top-right corner of the screen, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50XzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_4.png"></p><p>A new window will open. Click on the <span class="button">Delete</span> button at the bottom-left corner of the window to remove the selected stats point.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjE5L3N0YXRzX3BvaW50X2RlbGV0ZS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817219/stats_point_delete.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Stats point - overview video"></a></pre></td></tr></table><h1>Stats point - overview video</h1><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3ZpbWVvdmlkZW9tYWNybzpWaW1lb0lkPTc5NTE5OTk1fQ&locale=en_GB&version=2" data-macro-name="vimeovideomacro" data-macro-parameters="VimeoId=79519995"></p><p> </p>
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