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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNj1UYXJpZmZ8VGFzazU9TENSfFRhc2s3PUFsYXJtc3xUYXNrMT1PdmVydmlld3xUYXNrMj1QQlh8VGFzazM9T3B0aW9uc3xUYXNrND1JbmFjdGl2aXR5fQ&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=Overview|Task2=PBX|Task3=Options|Task4=Inactivity|Task5=LCR|Task6=Tariff|Task7=Alarms"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Overview"></a></pre></td></tr></table><h1>Overview</h1><p>To configure a site, go to the Directory screen, select the site you want to configure and click on the <span class="button">Properties</span> button at the top-right of the panel, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVfY29uZmlnXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/site_config_1.png"></p><p>The following window will appear, where you can configure the properties of your site:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVfcHJvcGVydGllcy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/site_properties.png"></p><p>Each tab in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNpdGUgcHJvcGVydGllc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Site properties"> window are described below:</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="PBX"></a></pre></td></tr></table><h1>PBX</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVBCWH0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=PBX"> tab allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method used by your telephone system to provide call logging data.</p><h5>For all connection types</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3BieF9hbGxfY29ubmVjdGlvbnMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/pbx_all_connections.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Name</strong></td><td class="confluenceTd">The name by which you want your site to be identified.</td></tr><tr><td class="confluenceTd"><strong>PBX model</strong></td><td class="confluenceTd">The name of your telephone system.</td></tr><tr><td class="confluenceTd"><strong>Connection method</strong></td><td class="confluenceTd">The connection method used by your telephone system to provide call logging data.</td></tr></tbody></table><h5>For listening connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL2xpc3RlbmluZ19jb25uZWN0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/listening_connection.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Host</strong></td><td class="confluenceTd">Specify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank to accept data from any IP address.</td></tr><tr><td class="confluenceTd"><strong>Port</strong></td><td class="confluenceTd">The port number that TIM Plus should listen on for call logging data.</td></tr></tbody></table><h5>For active connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL2FjdGl2ZV9jb25uZWN0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/active_connection.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Host</strong></td><td class="confluenceTd">The IP address of the telephone system.</td></tr><tr><td class="confluenceTd"><strong>Port</strong></td><td class="confluenceTd">The port number that your telephone system listens on.</td></tr><tr><td class="confluenceTd"><strong>Username</strong></td><td class="confluenceTd">The username required to log in to your telephone system, if applicable.</td></tr><tr><td class="confluenceTd"><strong>Password</strong></td><td class="confluenceTd">The password required to log in to your telephone system, if applicable.</td></tr></tbody></table><h5>For FTP transfer connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL2Z0cF90cmFuc2ZlcnMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/ftp_transfers.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Username</strong></td><td class="confluenceTd">The username of the FTP account on your telephone system.</td></tr><tr><td class="confluenceTd"><strong>Password</strong></td><td class="confluenceTd">The password <span>of the FTP account on your telephone system.</span></td></tr></tbody></table><h5>For DSN connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL2Rzbl9jb25uZWN0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/dsn_connection.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>DSN name</strong></td><td class="confluenceTd">The name of the system DSN connection to use when connecting to your telephone system's database.</td></tr><tr><td class="confluenceTd"><strong>Frequency</strong></td><td class="confluenceTd">The frequency, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available.</td></tr><tr><td class="confluenceTd"><strong>DB Script</strong></td><td class="confluenceTd">The database script that TIM Plus uses when checking for new data.</td></tr></tbody></table><h5>For RADIUS connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3JhZGl1c19jb25uZWN0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/radius_connection.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Client IP</strong></td><td class="confluenceTd">The IP address of your telephone system responsible for sending RADIUS packets.</td></tr><tr><td class="confluenceTd"><strong>Secret</strong></td><td class="confluenceTd">The secret key used in RADIUS authentication between TIM Plus and your telephone system.</td></tr></tbody></table><h5>For SysLog connections</h5><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3N5c2xvZ19jb25uZWN0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/syslog_connection.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Client IP</strong></td><td class="confluenceTd">The IP address of your telephone system responsible for sending SysLog events to TIM Plus.</td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>For detailed information about connecting to all makes/models of PBX, refer to the <a href="http://docs.tri-line.com:8090/display/plus/Connecting+to+your+PBX">Connecting to your PBX</a> section.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Options"></a></pre></td></tr></table><h1>Options</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPU9wdGlvbnN9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Options"> tab enables you to keep a backup of any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained below in more detail:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVzX29wdGlvbnMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/sites_options.png"></p><h5>Save a backup of any data received from this PBX</h5><p>TIM Plus allows you to save a backup of any call logging data received from your telephone system(s).</p><p>To enable backups, tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNhdmUgYSBiYWNrdXAgb2YgYW55IGRhdGEgcmVjZWl2ZWQgZnJvbSB0aGlzIFBCWH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Save a backup of any data received from this PBX"> box and enter the location of the folder you want to store the files in. The default path is <span class="keyword"><span style="color: rgb(33,68,120);">{app}\backup\backup-{year}-{month}-{day}.{uiv}</span></span><span style="color: rgb(33,68,120);"> </span>and can contain dynamic variables, as detailed below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Item</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><span class="keyword">app</span></td><td class="confluenceTd">The full installation path of TIM Plus</td></tr><tr><td class="confluenceTd"><span class="keyword">year</span></td><td class="confluenceTd">The year the data was captured in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD15eXl5fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=yyyy"> format</td></tr><tr><td class="confluenceTd"><span class="keyword">month</span></td><td class="confluenceTd">The month the data was captured in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1tbX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=mm"> format</td></tr><tr><td class="confluenceTd"><span class="keyword">day</span></td><td class="confluenceTd">The day of the month when data was captured in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1kZH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=dd"> format</td></tr><tr><td class="confluenceTd"><span class="keyword">uiv</span></td><td class="confluenceTd">A unique ID representing each site in the Directory</td></tr></tbody></table><h5>Timestamp received data</h5><p>TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.</p><h5>Binary data</h5><p>Select this option if your telephone system sends call records in a non-textual format.</p><h5>Delay processing of received data</h5><p>Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Inactivity"></a></pre></td></tr></table><h1>Inactivity</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUluYWN0aXZpdHl9&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Inactivity"> tab allows you to set up an inactivity timer, which can notify you by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.<em><br /></em></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVzX2luYWN0aXZpdHkucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/sites_inactivity.png"></p><h5>Enable inactivity timer</h5><p>Select this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.</p><h5>Reset connection on inactivity</h5><p>TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.</p><h5>Exclude days and hours from inactivity monitoring</h5><p>Tick the box alongside the days and hours when it is legitimate that no call activity takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="LCR"></a></pre></td></tr></table><h1>LCR</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPUxDUn0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=LCR"> tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVzX2xjci5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/sites_lcr.png"></p><h5>Adding LCR codes</h5><p>To add an LCR code, enter it in the <span class="reference">LCR digits</span> field and select its associated tariff table from the drop-down list, as shown above.</p><h5>Removing LCR codes</h5><p>To remove an LCR code, click on the <img class="confluence-embedded-image icon confluence-external-resource" src="http://www.tri-line.com/common/img/documentation/tim_plus/cross_button.png" data-image-src="http://www.tri-line.com/common/img/documentation/tim_plus/cross_button.png"> icon alongside it.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Tariff"></a></pre></td></tr></table><h1>Tariff</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVRhcmlmZn0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Tariff"> tab allows you to select a default tariff table to use when costing calls made by users from this site.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVfdGFyaWZmLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/site_tariff.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Alarms"></a></pre></td></tr></table><h1>Alarms</h1><p>TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MjAyL3NpdGVzX2FsYXJtcy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817202/sites_alarms.png"></p><h5>Dialled number alarm</h5><p>An alarm can be activated when a full or partial number is dialled. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMCwgMDIwLCAwMjA3MjY1MjYsIDAyMDcyNjUyNjAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=00, 020, 020726526, 02072652600">.</p><h5>Cost alarm</h5><p>An alarm can be activated when a call exceeds a specific cost.</p><h5>Duration alarm</h5><p>An alarm can be activated when a call exceeds a predetermined duration, specified in seconds.</p><h5>Missed call alarm</h5><p>E-mail notifications of missed calls can be activated, by ticking the <span class="keyword">Enable missed call alarms for this site</span> option.</p><h5>Delivering the alarm notification</h5><p>To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple email addresses, separate each one with a semicolon.</p><p> </p>
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