Quick Search
Browse
Pages
Blog
Labels
Attachments
Mail
Advanced
What’s New
Space Directory
Feed Builder
Keyboard Shortcuts
Confluence Gadgets
Log In
Dashboard
TIM Plus
Copy Page
You are not logged in. Any changes you make will be marked as
anonymous
. You may want to
Log In
if you already have an account. You can also
Sign Up
for a new account.
This page is being edited by
.
Paragraph
Paragraph
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Preformatted
Quote
Bold
Italic
Underline
More colours
Strikethrough
Subscript
Superscript
Monospace
Clear Formatting
Bullet list
Numbered list
Outdent
Indent
Align left
Align center
Align right
Link
Table
Insert
Insert Content
Image
Link
Attachment
Symbol
Emoticon
Wiki Markup
Horizontal rule
tinymce.confluence.insert_menu.macro_desc
Info
JIRA Issue
Status
Gallery
Tasklist
Table of Contents
Other Macros
Undo
Redo
Find/Replace
Keyboard Shortcuts Help
<p>The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:</p><ul><li><a class="confluence-link" href="#Call volume by call type" data-anchor="Call volume by call type" data-linked-resource-default-alias="Call volume by call type" data-base-url="http://localhost:8090"><span class="confluence-link"><span class="confluence-link">Call volumes by call type</span></span></a></li><li><a class="confluence-link" href="#Call volume by half hour" data-anchor="Call volume by half hour" data-linked-resource-default-alias="Call volume by half hour" data-base-url="http://localhost:8090">Call volumes by half hour</a><span class="confluence-link"> </span></li><li><a class="confluence-link" href="#Call volume by charge band" data-anchor="Call volume by charge band" data-linked-resource-default-alias="Call volume by charge band" data-base-url="http://localhost:8090"><span class="confluence-link"><span class="confluence-link">Call volumes by charge band</span></span></a></li></ul><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MTI2L2Rhc2hib2FyZC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817126/dashboard.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>The information you see in each graph pertains only to the area to which the logged-in user has been granted access.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="type"></a></pre></td></tr></table><h4>Call volume by call type</h4><p>This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MTI2L2NhbGxfdm9sdW1lXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817126/call_volume_1.png"></p><p>Each call type is colour-coded using a system-wide colour scheme, as follows:</p><ul><li><span style="color: rgb(0,128,0);"><strong>Green</strong></span>: Incoming calls</li><li><span style="color: rgb(153,204,0);"><strong>Light green</strong></span>: Answered transferred calls</li><li><span style="color: rgb(51,102,255);"><strong>Blue</strong></span>: Outgoing calls</li><li><span style="color: rgb(153,204,255);"><strong>Light blue</strong></span>: Outgoing non-connected calls</li><li><span style="color: rgb(128,128,128);"><strong>Grey</strong></span>: Internal calls</li><li><span style="color: rgb(204,153,255);"><strong>Mauve</strong></span>: Internal non-connected calls</li><li><span style="color: rgb(255,0,0);"><strong>Red</strong></span>: Abandoned DDI (Direct Dialled In) calls</li><li><span style="color: rgb(255,0,255);"><strong>Pink</strong></span>: Tandem calls</li></ul><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>The same call type colour coding system applies throughout TIM Plus.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="halfhour"></a></pre></td></tr></table><h4>Call volume by half hour</h4><p>This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MTI2L2NhbGxfdm9sdW1lXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817126/call_volume_2.png"></p><p>Each call type is colour-coded using a system-wide colour scheme as follows:</p><ul><li><span style="color: rgb(0,128,0);"><strong>Green</strong></span>: Incoming calls</li><li><span style="color: rgb(153,204,0);"><strong>Light green</strong></span>: Answered transferred calls</li><li><span style="color: rgb(51,102,255);"><strong>Blue</strong></span>: Outgoing calls</li><li><span style="color: rgb(153,204,255);"><strong>Light blue</strong></span>: Outgoing non-connected calls</li><li><span style="color: rgb(128,128,128);"><strong>Grey</strong></span>: Internal calls</li><li><span style="color: rgb(204,153,255);"><strong>Mauve</strong></span>: Internal non-connected calls</li><li><span style="color: rgb(255,0,0);"><strong>Red</strong></span>: Abandoned DDI (Direct Dialled In) calls</li><li><span style="color: rgb(255,0,255);"><strong>Pink</strong></span>: Tandem calls</li></ul><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="band"></a></pre></td></tr></table><h4>Call volume by charge band</h4><p>This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as <span class="reference">Mobile, National, Local, International</span> etc.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MTI2L2NhbGxfdm9sdW1lXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817126/call_volume_3.png"></p><p>By default, the following colour scheme is used to identify calls to each geographical group:</p><ul><li><span style="color: rgb(255,0,0);"><strong>Red</strong></span>: Personal/Mobile calls</li><li><span style="color: rgb(153,204,0);"><strong>Green</strong></span>: Local calls</li><li><span style="color: rgb(51,102,255);"><strong>Blue</strong></span>: National calls</li><li><span style="color: rgb(255,204,0);"><strong>Yellow</strong></span>: International calls</li><li><span style="color: rgb(204,153,255);"><strong>Purple</strong></span>: Other calls</li></ul><p> </p><p> </p><p> </p>
Attachments
Labels
Location
< Edit
Preview >
Loading…
Save
Cancel
Next hint
search
attachments
weblink
advanced