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<p>These instructions help you configure your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1BdmF5YSBCQ00uVERUfFN1cHBvcnRmaWxlczI9QXZheWEgQkNNLlREU3xSZXF1aXJlZHRhc2sxPUNvbmZpZ3VyZSB0aGUgU01EUiBvdXRwdXR8UmVxdWlyZWR0YXNrMz1JbnN0YWxsIE5ldFBCWHxSZXF1aXJlZHRhc2syPUNvbmZpZ3VyZSBUSU0gUGx1c3xDb25uZWN0aW9uPVNlcmlhbCBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUluc3RhbGwgTmV0UEJYfFJlcXVpcmVkVGFzazM9Q29uZmlndXJlIFRJTSBQbHVzfQ&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Serial connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Install NetPBX|RequiredTask3=Configure TIM Plus|Requiredtask1=Configure the SMDR output|Requiredtask2=Configure TIM Plus|Requiredtask3=Install NetPBX|Supportfiles1=Avaya BCM.TDT|Supportfiles2=Avaya BCM.TDS"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>To obtain the <span class="keyword"><span class="keyword">Avaya Norstar.TDT</span> and <span class="keyword">Avaya Norstar.TDS</span></span> support files, contact our <a class="external-link" href="mailto:support@tri-line.com" rel="nofollow">Technical Support</a> team.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You must perform these operations from a system programming phone:</p><ol><li>On your programming phone, press the <span class="button no_margin">Feature</span> key, followed by <span class="button no_margin">9</span><span class="button no_margin">*</span> <span class="button no_margin">2</span> to access the CLI menu.</li><li>Press <span class="button no_margin">Next</span> to display the <span class="reference">Printer</span> settings showing the baud rate that the data is sent at. To change this value, select <span class="button no_margin">Change</span> and choose a new baud rate.</li><li>Press <span class="button no_margin">Next</span> to display the <span class="reference">Format</span> settings. Ensure this is set to <span class="keyword">Norstar</span>.</li><li>Press <span class="button no_margin">Next</span> to show <span class="reference">Report</span> settings. Ensure this is set to <span class="keyword">All</span>.</li><li>Press the <span class="button no_margin">Rls</span> button to complete the programming steps.</li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Install NetPBX"></a></pre></td></tr></table><h2>Installing NetPBX</h2><p>The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Plus. To collect serial data, you first need to install the <a class="confluence-link" href="/display/netpbx" data-linked-resource-id="10420225" data-linked-resource-type="space" data-linked-resource-default-alias="NetPBX" data-base-url="http://localhost:8090">NetPBX</a> software. For setup instructions, click on the link below:</p><p><a class="confluence-link" href="/display/netpbx/Installing+NetPBX" data-linked-resource-id="12588542" data-linked-resource-type="page" data-linked-resource-default-alias="Installing NetPBX" data-base-url="http://localhost:8090">Install and configure NetPBX</a></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configuring TIM Plus</h2><p>Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Choose the site you want to configure and click <span class="button no_margin">Properties</span>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDc4L2F2YXlhX25vcnN0YXJfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817078/avaya_norstar_1.png"></li><li class="keyword">In the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya BCM</span> from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">No connection required</span> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to save settings.<br /><br /><br /></li></ol>
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