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<p>These instructions help you configure your Avaya Meridian Option Series to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1BdmF5YSBNZXJpZGlhbi5URFR8U3VwcG9ydGZpbGVzMj1BdmF5YSBNZXJpZGlhbi5URFN8UmVxdWlyZWR0YXNrMT1Db25maWd1cmUgdGhlIFNNRFIgb3V0cHV0fFJlcXVpcmVkdGFzazM9SW5zdGFsbCBOZXRQQlh8UmVxdWlyZWR0YXNrMj1Db25maWd1cmUgVElNIFBsdXN8Q29ubmVjdGlvbj1TZXJpYWwgY29ubmVjdGlvbnxSZXF1aXJlZFRhc2sxPUNvbmZpZ3VyZSB0aGUgU01EUiBvdXRwdXR8UmVxdWlyZWRUYXNrMj1JbnN0YWxsIE5ldFBCWHxSZXF1aXJlZFRhc2szPUNvbmZpZ3VyZSBUSU0gUGx1c30&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Serial connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Install NetPBX|RequiredTask3=Configure TIM Plus|Requiredtask1=Configure the SMDR output|Requiredtask2=Configure TIM Plus|Requiredtask3=Install NetPBX|Supportfiles1=Avaya Meridian.TDT|Supportfiles2=Avaya Meridian.TDS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>By default, the SMDR output in the Avaya Meridian Option Series is disabled. You need to speak to your system maintainer to have this enabled for incoming, outgoing and internal calls. Additionally, CLI, DNIS, response time and abandoned calls should be enabled for incoming calls.</p><p>You need to configure one of the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVRUWX0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=TTY"> ports on the Meridian to output SMDR information and connect a serial cable between this port and the PC running NetPBX.</p><p>Using the following commands, configure each option as shown below:</p><h4>1. Enable CDR (command: LD 21)</h4><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNDgxNzA3Ni9hdmF5YV9tZXJpZGlhbl8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/4817076/avaya_meridian_1.png"></p><h4>2. Port Setup (command: LD 22)</h4><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNDgxNzA3Ni9hdmF5YV9tZXJpZGlhbl8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/4817076/avaya_meridian_2.png"></p><h4>3. CDR Format (commands: LD 22; LD 17)</h4><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNDgxNzA3Ni9hdmF5YV9tZXJpZGlhbl8zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/4817076/avaya_meridian_3.png"></p><table class="wysiwyg-macro" data-macro-name="info" data-macro-parameters="title=CDR output port values:" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm86dGl0bGU9Q0RSIG91dHB1dCBwb3J0IHZhbHVlczp9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p><strong><br /></strong></p><p><strong>Baud</strong> = 1200;</p><p><strong>Data bits</strong> = 8;</p><p><strong>Parity</strong> = None;</p><p><strong>Stop bits</strong> = 1;</p><p><strong>Flow control</strong> = DTR/RTS</p><p><strong>Use CDR format</strong> #511 (Meridian / SL1-X11) or #526 (CS 1000 Rel 4+ / Meridian 1). </p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Install NetPBX"></a></pre></td></tr></table><h2>Installing NetPBX</h2><p>The Meridian sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the <a class="confluence-link" href="/display/netpbx" data-linked-resource-id="10420225" data-linked-resource-type="space" data-linked-resource-default-alias="NetPBX" data-base-url="http://localhost:8090">NetPBX</a> software. For setup instructions, click on the link below:</p><p><a class="confluence-link" href="/display/netpbx/Installing+NetPBX" data-linked-resource-id="12588542" data-linked-resource-type="page" data-linked-resource-default-alias="Installing NetPBX" data-base-url="http://localhost:8090">Install and configure NetPBX</a></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configuring TIM Plus</h2><p>Once NetPBX is configured and collecting data, log in to TIM Plus and perform the steps below:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Choose the site you want to configure and click <span class="button no_margin">Properties</span>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDc2L2F2YXlhX21lcmlkaWFuXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817076/avaya_meridian_4.png"></li><li class="keyword">In the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya Meridian </span>from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">No connection required</span> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.</li></ol>
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