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<p>These instructions help you configure your Avaya Aura Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1BdmF5YSBDb21tdW5pY2F0aW9ucyBNYW5hZ2VyLlREVHxTdXBwb3J0ZmlsZXMyPUF2YXlhIENvbW11bmljYXRpb25zIE1hbmFnZXIuVERTfFJlcXVpcmVkdGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZHRhc2syPUNvbmZpZ3VyZSBUSU0gUGx1c3xDb25uZWN0aW9uPUxpc3RlbmluZyBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUNvbmZpZ3VyZSBUSU0gUGx1c30&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Listening connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Plus|Requiredtask1=Configure the SMDR output|Requiredtask2=Configure TIM Plus|Supportfiles1=Avaya Communications Manager.TDT|Supportfiles2=Avaya Communications Manager.TDS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>Connect to your Avaya AursCommunications Manager using an RS232 or IP terminal client and, after logging in with your administrative credentials, follow the steps below:</p><h4>Configuring node-names ip</h4><p>Issue the <span class="reference">change node-names</span> command to add a new node. Two fields need to be specified as follows:</p><ul><li><strong>Name:</strong> <span class="keyword">TIMPlus</span>.</li><li><strong>IP Address:</strong> (the IP address of the machine running TIM Plus)</li></ul><p>Here is an example of a <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPW5vZGUtbmFtZXN9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=node-names"> configuration:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_1.png"></p><h4>Configuring ip-services</h4><p>Issue the <span class="reference">change ip-services</span> command to add or amend IP services. There are three pages to configure:</p><p>On <strong>Page 1</strong>, the following fields are required:</p><ul><li><strong>Service type:</strong> <span class="keyword">CDR1</span></li><li><strong>Local Node:</strong> (set this to the node-name of the CLAN board)</li><li><strong>Local Port:</strong> <span class="keyword">0</span> (this cannot be changed)</li><li><strong>Remote Node:</strong> <span class="keyword">TIMPlus</span> (the same <span style="color: rgb(80,80,80);">node-name as created in the </span><span class="reference">node-names</span><span style="color: rgb(80,80,80);"> section above)</span></li><li><strong>Remote Port:</strong> (the TCP port that TIM Plus will use to listen for CDR data, e.g. <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD05MDAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=9000">)</li></ul><p>Here is an example of an ip-services configuration (page 1):</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_2.png"></p><p>On <strong>Page 2</strong> no configuration changes are needed.</p><p>On <strong>Page 3</strong> the following fields are required:</p><ul><li><strong>Reliable Protocol:</strong> <span class="keyword">n</span></li><li><strong>Packets Resp Timer: <span style="color: rgb(80,80,80);"> </span><span class="keyword">30 </span></strong>(default value)</li><li><strong style="font-size: 10.0pt;">Sessions Connect Message Cntr:</strong><span style="font-size: 10.0pt;"> <strong><span class="keyword">3 </span></strong><span style="color: rgb(80,80,80);">(default value)</span></span></li><li><strong>SPDU Cntr:</strong> <strong><span class="keyword">3 </span></strong><span style="color: rgb(80,80,80);">(default value)</span></li><li><strong>Connectivity Timer:</strong> <strong><span class="keyword">60 </span></strong><span style="color: rgb(80,80,80);">(default value)</span></li></ul><p>Here is an example of an ip-services configuration (page 3):</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_3.png"></p><h4>Configuring system-parameters cdr</h4><p>Use the <span class="reference">change system-parameters cdr</span> command to amend the CDR format. The following screenshots describe how the settings should appear on your system:</p><p><strong>Page 1</strong></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfNC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_4.png"></p><p><strong>Page 2</strong></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfNS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_5.png"></p><h4>Configuring trunk-group</h4><p>To ensure that response times for incoming calls are included in your CDR data, the CDR field for each trunk group must be set to <span class="keyword">r</span>. This must be applied to all trunk groups using the following command:</p><p> <span class="reference">change trunk-group X</span> (where X is the trunk group number)</p><p>An example trunk-groups configuration screen is shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfNi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_6.png"></p><h4>Configuring intra-switch-cdr</h4><p>To have internal calls included in your CDRs, ensure that the <span class="reference">intra-switch-cdr</span> table is populated with the extension numbers you are interested in. To modify the table, issue the following command:</p><p> <span class="reference">change intra-switch-cdr</span></p><p>Here is an example of an intra-switch-cdr configuration table:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfNy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_7.png"></p><h4>Configuring multiple Avaya Aura Communications Manager systems</h4><p>If you have more than one Avaya <span style="color: rgb(80,80,80);">Aura </span>Communications Manager, the configuration of your CDR depends on which of the following scenarios you have implemented:</p><ul><li><h6>LSPs (Local Survivable Processors)</h6>If your Avaya Aura Communications Manager systems are connected and the remote sites are LSPs then you need only configure the <span class="reference">Master/Primary</span> Avaya Communications Manager. When TIM Plus receives the CDR information, it will include CDRs from all of the remote LSPs.</li><li><h6>Not linked</h6>If you have multiple Avaya <span style="color: rgb(80,80,80);">Aura </span>Communications Manager systems where LSPs aren't in use, you need to configure each Avaya Communications Manager separately. You must ensure that each Avaya Communications Manager has its own unique Remote Port (IP-services) setup.</li></ul><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configuring TIM Plus</h2><p>Follow the steps below to configure TIM Plus to listen for SMDR data from your Avaya <span style="color: rgb(80,80,80);">Aura </span>Communications Manager:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li><span style="color: rgb(80,80,80);">Choose the site you want to configure and click</span> <span class="button no_margin">Properties</span>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfOC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_8.png"></li><li>In the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya Communications Manager</span> from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">Listen for connections from PBX</span> from the drop-down list.</li><li>Leave the <span class="reference">Host</span> field blank.</li><li>In the <span class="reference">Port</span> field, enter the <strong>Remote Port (ip-services)</strong> that you configured above.</li><li>Click on the <span class="button no_margin">Options</span> tab and tick the box <span class="keyword">Timestamp received data</span>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDcwL2F2YXlhX2NvbW11bmljYXRpb25zX21hbmFnZXJfOS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817070/avaya_communications_manager_9.png"></li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.</li></ol>
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