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<p>These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1BdmF5YSBCQ00uVERUfFN1cHBvcnRmaWxlczI9QXZheWEgQkNNLlREU3xDb25uZWN0aW9uPUFjdGl2ZSBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUNvbmZpZ3VyZSBhIENEUiB1c2VyfFJlcXVpcmVkVGFzazM9Q29uZmlndXJlIFRJTSBFbnRlcnByaXNlfQ&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Active connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure a CDR user|RequiredTask3=Configure TIM Enterprise|Supportfiles1=Avaya BCM.TDT|Supportfiles2=Avaya BCM.TDS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Enterprise:</p><ol><li>Log in to the BCM Element Manager.</li><li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button no_margin">Configuration</span> tab.</li><li>Click on <span class="button no_margin">Telephony</span>.</li><li><p>Click on <span class="button no_margin">Call Detail Recording</span>.</p></li><li><p>In the <span class="reference">Call Detail Recording</span> panel that appears, configure the options as below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">SMDR field</th><th class="confluenceTh">Value</th></tr><tr><td class="confluenceTd"><strong>Format</strong></td><td class="confluenceTd"><span class="keyword">Norstar</span></td></tr><tr><td class="confluenceTd"><strong>Report Type</strong></td><td class="confluenceTd"><span class="keyword">All</span></td></tr><tr><td class="confluenceTd"><strong>Language</strong></td><td class="confluenceTd"><span class="keyword">English</span></td></tr><tr><td class="confluenceTd"><strong>Date Format</strong></td><td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td></tr><tr><td class="confluenceTd"><strong>Header Format</strong></td><td class="confluenceTd"><span class="keyword">Line/Station</span></td></tr><tr><td class="confluenceTd"><strong>Filter Type</strong></td><td class="confluenceTd"><span class="keyword">All</span></td></tr><tr><td class="confluenceTd"><strong>Feature Code F9</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Minimum Call Duration</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Hospitality Records</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Include DNIS Info</strong></td><td class="confluenceTd"><span class="keyword">Enable</span></td></tr><tr><td class="confluenceTd"><strong>Include CLID with call type</strong></td><td class="confluenceTd"><span class="keyword">Enable</span></td></tr><tr><td class="confluenceTd"><strong>Include Long CLID</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Use answer supervision</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Display connection character</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Suppress digits after connect</strong></td><td class="confluenceTd">Leave as default</td></tr><tr><td class="confluenceTd"><strong>Maximum digits after connect</strong></td><td class="confluenceTd">Leave as default</td></tr></tbody></table></li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure a CDR user"></a></pre></td></tr></table><h2>CDR User</h2><p>To enable TIM Enterprise to connect to your Avaya BCM, you need to create a <span class="reference">CDR User</span> under the <span class="button">System</span> option in the BCM Unified Manager configuration utility.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Enterprise"></a></pre></td></tr></table><h2>Configuring TIM Enterprise</h2><p>Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Locate the PBX object you want to configure in the Directory, right-click on it and select <span class="reference">Properties</span>.</li><li>A new window will open, displaying the general properties of your PBX object. Select <span class="keyword">Avaya BCM 4+</span> from the <span class="reference">Data format</span> list and tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1LZWVwIGEgbG9jYWwgYmFja3VwIG9mIGRhdGF9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Keep a local backup of data"> box, as shown below:<span class="reference"><br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zODAxMTM1L2F2YXlhX2JjbV8zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3801135/avaya_bcm_3.png"></span></li><li class="reference">Click on the <span class="button">Connection</span> tab and select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li><li>In the <span class="reference">Host</span> field, enter the IP address of your Avaya BCM.</li><li>In the <span class="reference">Port</span> field, enter <span class="keyword">4000</span>.</li><li>In the <span class="reference">Username</span> field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)</li><li>In the <span class="reference">Password</span> field, enter the password for the CDR user.</li><li>In the <span class="reference">Connection script</span> field, select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li><li class="reference">Click on the <span class="button no_margin">Save</span> button to apply the changes.<br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zODAxMTM1L2F2YXlhX2JjbV80LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3801135/avaya_bcm_4.png"></span></li></ol><p> </p>
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