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<p>These instructions help you configure the SMDR data on your Mitel 3300 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1NaXRlbCAzMzAwLlREVHxTdXBwb3J0ZmlsZXMyPU1pdGVsIDMzMDAuVERTfENvbm5lY3Rpb249QWN0aXZlIGNvbm5lY3Rpb258UmVxdWlyZWRUYXNrMT1Db25maWd1cmUgdGhlIFNNRFIgb3V0cHV0fFJlcXVpcmVkVGFzazI9Q29uZmlndXJlIFRJTSBFbnRlcnByaXNlfQ&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Active connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Enterprise|Supportfiles1=Mitel 3300.TDT|Supportfiles2=Mitel 3300.TDS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>Follow the steps below to configure the SMDR options of your Mitel 3300:</p><ol><li>Log in to the Mitel Communication Director software</li><li>Click on <span class="button no_margin">System Properties</span></li><li>Click on <span class="button no_margin">System Feature Settings</span></li><li>Click on <span class="button no_margin">SMDR Options</span></li></ol><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDYyL21pdGVsXzMzMDBfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817062/mitel_3300_1.png"></p><p>Set the SMDR options as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDYyL21pdGVsXzMzMDBfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817062/mitel_3300_2.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN5c3RlbSBJZGVudGlmaWNhdGlvbn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=System Identification"> option needs to be configured for each of your Mitel switches to be able to uniquely identify them on the network.</p></td></tr></table><p>If you are using SIP trunks, you need to add an SMDR tag with a unique ID to each of your SIP trunks for this to be identified in the CDR data.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MDYyL21pdGVsXzMzMDBfNC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817062/mitel_3300_4.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p class="reference">In addition to these settings, ensure the <span class="reference">Class of Service</span> options have been configured to output SMDR.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Enterprise"></a></pre></td></tr></table><h2>Configuring TIM Enterprise</h2><p>Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Mitel 3300:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Locate the PBX object you want to configure in the Directory, right-click on it and select <span class="reference">Properties</span>.</li><li class="keyword">A new window will open, displaying the general properties of your PBX object. Select <span class="keyword"><span class="keyword">Mitel 3300 </span></span>from the <span class="reference">Data format</span> list and tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1LZWVwIGEgbG9jYWwgYmFja3VwIG9mIGRhdGF9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Keep a local backup of data"> box, as shown below:<span class="reference"> </span><br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zNTM4OTgzL21pdGVsXzMzMDBfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3538983/mitel_3300_1.png"></span></li><li>Click on the <span class="button">Connection</span> tab and select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li><li>In the <span class="reference">Host</span> field, enter the IP address of your Mitel 3300.</li><li>In the <span class="reference">Port</span> field, enter <span class="keyword">1752</span>.</li><li>Leave the <span class="reference">Username</span> and <span class="reference">Password</span> fields blank.</li><li class="reference">In the <span class="reference">IP script</span> field, select <span class="keyword"><span class="keyword">Mitel 3300</span></span> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.<br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zNTM4OTgzL21pdGVsXzMzMDBfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3538983/mitel_3300_2.png"><br /></span></li></ol><p> </p>
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