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<p>These instructions help you configure your ShoreTel phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT1TaG9yZVRlbC5URFR8U3VwcG9ydGZpbGVzMj1TaG9yZVRlbC5URFN8U3VwcG9ydGZpbGVzMz1TaG9yZVRlbC5EQlN8Q29ubmVjdGlvbj1EU04gY29ubmVjdGlvbnxSZXF1aXJlZFRhc2sxPUNvbmZpZ3VyZSB0aGUgU01EUiBvdXRwdXR8UmVxdWlyZWRUYXNrMj1TZXQgdXAgYSBEU04gY29ubmVjdGlvbnxSZXF1aXJlZFRhc2szPUNvbmZpZ3VyZSBUSU0gRW50ZXJwcmlzZX0&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=DSN connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Set up a DSN connection|RequiredTask3=Configure TIM Enterprise|Supportfiles1=ShoreTel.TDT|Supportfiles2=ShoreTel.TDS|Supportfiles3=ShoreTel.DBS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configuring your SMDR output</h2><p>By default, the ShoreTel phone system writes its CDR data to a MySQL database called <span class="reference">ShoreWareCDR</span>. In order for TIM Enterprise to connect to the database and collect the call logging data, you need to create a username and password in the MySQL database on the ShoreWare Server. Contact your system maintainer if you are not familiar with this procedure.</p><p>The following information is required for TIM Enterprise to connect to the Shoretel ShoreWareCDR database:</p><ul><li>IP address or hostname of the ShoreWare Server where the MySQL database resides.</li><li>Username and Password of the <span class="reference">ShoreWareCDR</span> database.</li></ul><p>The default credentials for the ShoreWareCDR database are shown below:</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Username: st_cdrreport<br />Password: passwordcdrreport</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Set up a DSN connection"></a></pre></td></tr></table><h2>Setting up a DSN connection</h2><p>To enable TIM Enterprise to work with your ShoreTel phone system, you first need to set up a DSN connection by following the steps below:</p><ol><li>Open Windows Control Panel and select the <span class="button">Administrative Tools</span> icon.</li><li><p>Double-click on the <span class="button no_margin">Data Sources (ODBC)</span> icon to open the <span class="reference">ODBC Data Source Administrator</span> window</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p class="reference">For a 64 bit system, access the <span class="reference">ODBC Data Source Administrator </span>from the following location <span class="reference">C:\Windows\SysWOW64\odbcad32.exe</span></p></td></tr></table></li><li>Click on the <span class="button no_margin">System DSN</span> tab.</li><li>Click on the <span class="button no_margin">Add</span> button.</li><li>Select <span class="keyword">MySQL ODBC 3.51 Driver</span> from the driver list and click <span class="button no_margin">Finish</span>. If you cannot see the <span class="keyword">MySQL ODBC 3.51 Driver</span> option in the drop-down list, you can download it from <a class="external-link" href="http://www.mysql.com" rel="nofollow">http://www.mysql.com</a>.</li><li>In the <span class="reference">Name</span> field, enter <span class="keyword">shoretel</span>.</li><li>In the <span class="reference">Description</span> field, enter <span class="keyword">TIM Enterprise link to ShoreTel</span>.</li><li>In the <span class="reference">Server</span> field, enter the IP address or hostname of your ShoreWare Server.</li><li>In the <span class="reference">Username</span> field, enter the username for your ShoreWareCDR database.</li><li>In the <span class="reference">Password</span> field, enter the password for your ShoreWareCDR database.</li><li>In the <span class="reference">Database</span> drop-down list, select <span class="keyword">ShoreWareCDR</span>.</li><li>Click on the <span class="button no_margin">Test</span> button to confirm the information you entered is correct and that the connection is successful.</li><li>Click on the <span class="button no_margin">OK</span> button to close the window.</li></ol><p>An example of an ODBC entry is shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy80ODE3MTEzL3Nob3JldGVsXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/4817113/shoretel_1.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Enterprise"></a></pre></td></tr></table><h2>Configuring TIM Enterprise</h2><p>Once the DSN connection has been set up, log in to TIM Enterprise and perform the following steps:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Locate the PBX object you want to configure in the Directory, right-click on it and select <span class="reference">Properties</span>.</li><li class="reference">A new window will open. In the <span class="button">General</span> tab, select <span class="keyword">ShoreTel</span> from the <span class="reference">Data format</span> list and tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1LZWVwIGEgbG9jYWwgYmFja3VwIG9mIGRhdGF9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Keep a local backup of data"> box, as shown below<span class="reference">:</span><br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zMTQ1NzgxL3Nob3JldGVsXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3145781/shoretel_2.png"><br /></span></li><li class="keyword">Click on the <span class="button">Connection</span> tab and select <span class="keyword">System DSN connection </span>from the <span class="reference">Connection method</span> list.</li><li class="reference">In the <span class="reference">DSN </span>field, select <span class="keyword">ShoreTel</span> from the drop-down list.</li><li>In the <span class="reference">Frequency</span> field, enter <span class="keyword">5 </span>to check for data every five seconds.</li><li>In the <span class="reference">DB script</span> field, select <span class="keyword">ShoreTel</span> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.<br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8zMTQ1NzgxL3Nob3JldGVsXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/3145781/shoretel_3.png"><br /></span></li></ol><p> </p>
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